Pop-up reference

Hi everyone

After logging a ticket in JIRA Service Desk we usually get a pop up box giving the ticket reference like the one below. This has recently stopped working for us again. Last time it happened (in June/July) it was a known issue to Atlassian - is anyone else having the same issue? Pop Up Box.png

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Yep, same thing just started happening (as in, today , October 20th) on our Jira Cloud instance.

We REALLY need this popup back. When I'm making bulk tickets, it's so useful to just command-click them into new tabs as I create them.

Jira.... is this intentional or a bug?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks Chad, I've raised a ticket with support.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

0 votes

We just noticed this today too. Hope this was unintended. As the JIRA goto guy at my company, I'm going to get a lot of messages from frustrated users about this if this was intentional

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks Josh, I've raised a ticket with Support.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Can you share the link to that support ticket so I can upvote it?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Sure, it's JST-607653 although the issue appears to be resolved now (I've not heard back from Atlassian but the pop-up box has begun to appear again now).

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Thank you. I'm seeing it working on my end too. Must've been a mistake they made that they promptly fixed.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

TAGS