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Jira Service Management
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Hi, Is if possible to configure or restrict users that don't belong to certain role from editing certain fields on Issues? For e.g. User in Quality role can only edit "Defect Comment field" Users ...
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RevSpring Customer Portal We have many customers requesting to see the create date on the customer portal view for their tickets. As well as be able to sort by this field. To...
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Our customer is using ServiceDesk Plus and we want to be able to open/update tickets between both systems. We tried using email to open and update tickets, however, our customer's Service desk...
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We are unable to move an item from a service desk to a classic project without losing an attachment that was provided through the service desk request.
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I would like everytime a POC is added in a issue ticket to be alerted they have been added to it. How would I do this in the Jira Service Desk Project? Is there a way to use the automation fea...
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Hello, For days I'm trying to set up and customize my Knowledge base and Help Center portal, but Atlassian has very few built in customizations. Using the built in customizations, it's not possibl...
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We are in the process of migrating from one Jira instance to another, so I currently have two logins. When setting up the second login I consistently ran into problems where it would show the first a...
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Dear all, Today while configuring our new Jira Service Desk, I find out that the JSD is infinite looping. I already setup the email handler but still the looping is not stop. What config is wrong an...
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I recently inherited the Jira Service Desk configuration. We currently have the POP3 default email server in place with our email handler is using this default mail server. I have observed tha...
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Hello everyone! I can't create new issues from email, though it worked fine two days ago. When i go to page with projects i see warning "Failed to retrieve project data". I can see all set...
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Team We want to start moving some of our old projects to next gen...how do I do this and copy over the schemes, Workflow, request types and automation?
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We currently have Jira Service Desk licensing, is there additional costs for Jira Core?
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I'm trying to setup a Service Desk project with an email account which when emails are received, they are converted into Support Issues. I've got everything setup at the system level with no problem...
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In trying to create custom field that would allow for exact time an event occurred...it appears the date/time picker will only go in 30 min intervals. We will need the exact time down to the minute. ...
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For a public servicedesk project we opened up the JSD portal to allow anonymous submission of an issue. This portal however would need to be multilingual as the users raising these requests are not ...
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Hi everyone, Our script is here, import com.atlassian.jira.component.ComponentAccessor def singleSelect = getFieldById(getFieldChanged()) def optionsManager = ComponentAccessor.getOpt...
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we would like to assign different authorizations to different users of the same company: User A only has access to Service Desk project 1 User B only has access to Service Desk project 2 etc. ...
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Hi, Is possible to disable the possibility of Jira Service Desk customers to change their passwords from Jira? I have a project where i have added my customers, but i need to manage...
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Hello, Is it possible to display in the customer data entry form (in the front-office) a custom field with a URL link? Thank you, in advance, for your answers. Best regards.
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Hello, We have some custom fields filled in by the back-office support team. Is it possible to display these fields in the problem summary window (in the front-office on the client side)? Thank yo...
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Hi, I have accidentally moved my newly created Project to trash. I wanted to create a new one with the same name and key but it is now saying that I have used this in another project (the deleted one...
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Hey there, I tried to import service desk issues from GitLab to Jira Service Desk via CSV. However, some problems occured since the usernames we used in GitLab are different (not existent) in Jira. ...
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Greetings i want to understand why we have 2 hours behind difference from our issues When searching an Issue on Jira the Date Created displays as: Created June 19, 2020, 9:42 AM ...
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JIRA Bulk Edit Error We want to set due date for tasks and the option to set due date is available only using Bulk Edit. We have done this operation earlier but from last three weeks we are getting ...
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I would like to link Server objects with a specific name pattern, as outbound references of another object type. Or if that cannot be automated, can I bulk edit some objects?
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Atlassian Community Events
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| 19 | |
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| February 10, 2025 5:31 AM PST | ||
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