Jira Service Management

Hi, We are currently using the Jira Service Desk portal, we are adding users to the Organization section so users can able to view each other tickets, so far this is good, but users are confusing wi...

• jira-service-management
• jira-service-management-server
• server

I occasionally find myself in situations wherein an issue has fallen into a service request workflow, no doubt because someone accidentally made some changes which fit the automation criteria for tha...

• cloud
• jira-service-management

Hola ¿es posible editar la clasificación de un tipo de solicitud?. Resulta que una solicitud la cree como cambio pero realmente debía ser problema.   ¿Donde se puede editar?

• cloud
• jira-service-management

I removed a customer account from a Jira organization because the customer no longer worked at the client's company and the client wanted to remove that person's access to old tickets... Did I just ...

• cloud
• jira-service-management

I followed this path:   Projects > My project > Knowledge base > Create article > Blank page > [I write the article] > Publish.   The article is available on confluenc...

• jira-service-desk
• cloud

Application: Jira Service Desk Version: 4.10.0 Installation Type: Data Centre Problem Statement: This is a known bug where USername is displayed for Custom USer pickers fields on Create and Edit S...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are using JSD 4.10.0 (DC installation).  While creating Problem or Change or Incident from Agent view, "Paste screenshot" option is not enabled for some reason. I do remember that this is av...

• jira-service-management
• jira-service-management-server
• server

Why Jira Service desk renamed to Jira Service Management? What's the difference?

• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• server

What are the workflow screens that Jira keeps auto generating. They are starting to clutter up my Screens area. Is this normal? Can someone explain this?

• cloud
• jira-service-management
• screen
• workflow

Hi, I need to analyze ticket timing outside Jira, using BI tools to generate interactive dashboards. Is there a way to export the resolution time used for SLA check or a timestamp that indicates wh...

• cloud
• jira-service-management

In the Legacy Automation, we can set a rule with "When: A linked issue is transitioned" trigger, but unfortunately I'm unable to do it in new Automation module any ideas how to do it with the new aut...

• cloud
• jira-service-management

Hi, Our organization provides software support to a number of separate customers in Jira Service Desk. Currently, for all of our customers, we require that a user create an individual account to be ...

• cloud
• jira-service-management

I am trying to run a test import into my Jira Service Desk (Cloud) via JSON.  I get an error on invalid Project Type.   I can Manually create a Service project, but I need to migrate f...

• cloud
• jira-service-management

Basically, Jira Service Desk lacks a lot of basic functionality from the customer portal being poor to the responses to reporters not including the thread of the email. Some might say, well there's ...

• cloud
• customer-portal
• jira-service-desk
• jira-service-management

We are creating a help desk for HR. They will be the agents handling their own tickets. I am creating a rule that says, essentially, if a new employee is being onboarded and he or she is fulltime, ro...

• cloud
• jira-service-management

I am trying to configure the available fields for each request type when I click the Create button in the agent view. When I click on the Configure Fields drop-down I get two columns of fields with c...

• cloud
• jira-service-management

I'd like to set up an alert or a mechanism to highlight to JIRA Jira Service Management agents that Jira Service Management Mail Handler status has received a Failed status message. Curr...

• cloud
• jira-service-management

I have a request type with a custom field (customfield_12401) (type Select field Single select) and then a scriptrunner issue picker field (customfield_14700). Customfield_12401 is filled in the iss...

• behaviours
• groovy
• jira-service-management
• jira-service-management-server
• scriptrunner
• +1 more tag...

Hi there,   I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option ...

• cloud
• jira-service-management
• workflow

When we reply to an email posted ticket, our customer can post another answer directly from that email. The problem is that, sometimes, we can't see this answers on Jira.  We setted as email t...

• cloud
• confluence-cloud
• email
• issue
• jira-service-desk
• +1 more tag...

I need to close related issues from Jira Service Management when a sprint is closed in Jira Software. How to do it? As i did now and it doesn't work (see screenshot).

• cloud
• jira-service-management

We use Contact Form 7 and all the settings are correct. I tried sending it to a different mail and it works fine. What can be the problem here?

• cloud
• jira-service-management

I have created a new classic project in Jira Cloud and need to know how to limit the status (or columns) available to just those in the board. these are the dropdowns that allow me to move the jira t...

• jira-service-desk-cloud
• jira-service-management
• status

Hi Experts As we all know ticket search is not good in JIRA ServiceDesk Customer portal - right now if we specifically provide issue number with key(IT-123) - it searches while it doesn't if we only...

• jira-service-management
• jira-service-management-server
• server

I can't find the supported browsers for Jira Service Management (Cloud). I am assuming it is the same as Confluence (which I managed to find https://confluence.atlassian.com/cloud/supported-brow...

• cloud
• jira-service-management