Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello, We have a question regarding the incident creation workflow through the customer portal. We want that depending on the customer, the Company field is pre-filled thanks to his CRM profile, bu...
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Hi, Currently I am using the subscription to filter option to automate reporting functionality, but this is due to various reasons not ideal. One of them is the existence of links in ...
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Hi community! Is it possible to set more than one question in the customer feedback? We are starting this project in my company and NPS will be calculated individually, I need more than one question...
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Hi, We have set up SLA in our service desk project and the SLA are set up different for each issue type. This works as it should when the issue is created on a specific issue type, but if we change ...
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Hi, is it possible to change the color of the 'share with customer' and 'comment internally' buttons in Jira Service Desk? I want to highlight the 'comment internally' button instead of the '...
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I just want to know if I need to configure backups in JIRA Service Desk and Jira Software Cloud. My projects are new generation projects. I mean, if some Jira administrator by mistake deletes a full...
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Hi we want to implement Jira Service Desk for a wide range of issues we have. For some issues we are working together with a third party who is handling som of our issues. Is it posible to send a is...
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Hi Readers, We're trying to implement a workflow with permissions and somehow it doesn't seem to work. We have the following users/members on a Jira Next-Gen project: Project lead: Create (in back...
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Hi I wonder if I can change the default request type when someone is mailing an request to the connected mail address. Can anybody help me out where I can change the default?
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Hello, We want to give access to JIRA Service Desk to one of our users so that they can process tickets for a service desk project. Problem: When we give it a Service Desk license, it is necessaril...
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Hi! In our company use Service Desk as tickets support channel since 2,5 years. Occasionally (I think just twice), some customer email doesn't work. That means this particular client can't access t...
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How do I get the details of custom fields that have been created for classic and next-gen projects so, created date or created by? I am using Jira Cloud.
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hi, i have different request types that requires a different set of fields for the agent and the customer portal. is it possible to customize fields for every request type?
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Hi, I've just created a new Service Desk project. I notice that the list of all customers is already filled with all customers existing in the system. But the project is aimed for very specific peop...
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I have several projects in my JIRA Service Desk. I want to use one email address for all projects. Is there a way to select a proper project from customer's email domain?
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Does anybody have an idea why I can't see my own requests raised at Atlassian Service Desk? I normally raised a request and received a confirmation e-mail from Atlassian: ''Just confirming that we g...
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Hello, I was wondering if it is possible to view the time logged on support tasks and organise this by a certain organisation or reporter. So for example, if I log 5 minutes on request A, by person...
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Cannot be sure do I need an upgrade or not to share some boards with outside people.? Is there a limit to sharing outside my "organization" or does ANYONE I want to share with be a person I'...
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Hi all Our Customers would like to edit the description of the issue, or perhaps add a new screenshot in the attachments section. So the question is: Is it possible to enable "edit" permissio...
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My cloud instance has been updated to the new SLA configuration screen (see screenshot below), and I can't figure out how to force my SLAs to recalculate. They certainly don't seem to be recalculatin...
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Hello, We have a project that someone uses the Service Desk to submit a ticket. Once that ticket is submitted, I want it to convert to a different (JIRA Software) project, as to not require ...
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This huge 50PX button to ACTIVATE the service desk widget is a significant issue for the app design, especially at the smaller responsive break-points. Would prefer to use ONLY TEXT that can be ...
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Hi all, I would like to add the Date Created, Date Updated and Date Resolved in the sidebar to my issues. Additionally, I'd like to rearrange the order that fields are being displayed on the sidebar...
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hola buenas tardes, tengo problemas para que lleguen tickets a un correo, agradecer su ayuda
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |