Jira Service Management

Help. Many cards Haven't comments section. How can i enable the comments???

• comment
• jira-service-desk
• jira-service-management

Hi, One of the customer is unable to access the customer portal for viewing/raising new tickets. Earlier he used to raise issues and monitor them but recently he couldn't access the customer portal....

• cloud
• jira-service-management

Hi, Wondering if Jira SD has functionality to create and track child Incidents in case of issues with widespread impact. Appreciate any inputs on this. Thanks, Mrinal

• cloud
• jira-service-management

Can i edit the "Thank" Page after a customer create a ticket?? Because i don´t want that a user can go Back to the Help Center. 

• cloud
• jira-service-management

We're setting up several help desks (HR, IT, etc.) The default email address that appears to be autogenerated works fine.  But the default email address goes to a name that includes the project...

• cloud
• jira-service-management

As there is no ability to import tested project changes into a production environment, what is the recommended development and change control process for Jira Cloud? Repeating the build steps perf...

• cloud
• jira-service-management

My customer reported that the invitation EMAIL was not received and I cannot find how to resend for him, can you let me know how to do it?

• cloud
• jira-service-management

Hi,  We've recently deployed JSM Cloud for our organisation, and we're having issues with email notifications on issue events. Permissions/Notifications Schemes and user profile settings have a...

• cloud
• jira-service-management
• notification

How can I import customers into a JIRA service desk? Is there any limit on number of customers? are they shared between different Service Desks in the same instance?

• cloud
• jira-service-management

I have a link to my portal in my website, I am fully able to customize the href that is being forwarded to the portal. I want to pass a url parameter to give value to a custom field that is hidden fr...

• cloud
• custom-field
• jira-service-desk
• jira-service-management
• portal
• +1 more tag...

Hi All!!!   I have this issue  that a customer has reported recently.  this user used to see a project in service desk portal, and now he is not seeing it.  I have review the ...

• cloud
• jira-service-management

Hello   I want to make my knowledge base public so customers can access it without login, it was enabled before but now the customer need to create an account to access the customer portal. &...

• jira-service-management
• jira-service-management-server
• server

Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects  --Email sent to generalhelpdesk@company.com there should ...

• cloud
• jira-service-management

I am unable to authenticate the email address in email setup. We do have an Okta redirect with our g-suite.

• cloud
• jira-service-management

I have set up everything according to the embed request forms guide, However i cannot seem to get anything to display on an empty html page. I see the widget resources loading, but don't actually see...

• cloud
• jira-service-management
• widget

When I change the time for attend a specific request type in SLA, all the timing for all this request type change. Do you know if there is a way for not change all the timing for the issues that are...

• cloud
• jira-service-management

I am creating support tickets within Jira Service desk.  As we find reproducible bugs, we are escalating those support tickets by marking their status as Escalated.  Then we create a corres...

• cloud
• jira-service-management

We would like to assign a task to the Team.  I already created a team.

• cloud
• jira-service-management

Every customer can email us a ticket to our support@ address which results in a ticket being created. BUT we have found that some emails have not created a ticket. Where can we administer our spam se...

• cloud
• jira-service-management

Hi there, Does Atlassian Service Desk server edition follow 3 tiers application architecture? I went through the documentation and believe there are 3 tiers application architecture. For security r...

• cloud
• jira-service-management

Hello, I am relatively new in Jira Service System and scrolling through the possibilities the software could be able to offer. I was wondering about the topic i wrote which I found in the community....

• cloud
• customer
• jira-service-management
• request

Hello, Ihave set up a service desk with issue types Bug, User Story and Support request. Now I cannot find how to make a distinction between the priority levels of them. Issue type has levels like "b...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello,   I'm a student who needs to setup a jira servicedesk. I got most working but i'm getting stuck on creating a certain query. I want to create a excel sheet, with al the tickets that are...

• cloud
• jira-service-management

I am adding a new service desk agent. When I invite the user I tick on Jira Service Desk and the Group Service Desk users.   Yet when the new users activates and logs in he can see all our pro...

• cloud
• jira-service-management

I'm trying to create a knowledge base article to allow for a customer to view all the tickets associated with their organizations similar to that which is displayed from the request popup menu in the...

• cloud
• confluence-cloud
• jira-service-desk-cloud
• jira-service-management