Community resources
Community resources
Community resources
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Jira Service Management
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I am able to change the colors of the Jira Service Desk interface used by "agents" to reflect my company's brand colors, but the Help Center colors remain unchanged (blue/white). As the Help Cente...
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Our Jira support is set up in a way that tickets are coming from 2 different support email addresses (from our organisation and our re-seller) for me to answer and take care of all of them. They are ...
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When trying to add a participant in the portal following error occurs: "Failed to update request participants field, errors: Exception occurred: java.lang.NullPointerException" No issue security, p...
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Hello! We use Jira Service Desk Server. Is it possible when a task moves to a certain status, the field becomes required? For example: a task moves from "In progress" to "Done" and field "Cause of ...
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Hello, We use Jira Service Desk Server. Please tell me how I can customize the Service level score. For Example: When the request is close the customer rates. Thanks for helping!
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I am configuring SSO for JSD using OKTA. The existing setup have permission schemes attached to groups. What is the use of these permission schemes ? If I have a group which already have agent ...
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Hi, currently using both cloud-based JIRA service desk and JIRA software for development projects. I've established the integration using application links. I've linked a jira issue from both instan...
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Is there a way to use JQL to filter issues by operational categorization using both tier 1 and tier 2 fields? its seems to only allow targeting the tier 1 value.
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Hi! We recently observed that approved and closed tickets are still appearing in the customer portal's list of "Waiting for my approval" What can we do to correct this?
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Hi Community! Hoping someone can help me with this! I've got my Google Drive integrated with Jira. When I attach a file to the email that I'm sending, it appears like an attachment. However...
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I'm currently using the Jira Service Desk and have issues with emails received into the system. Sometimes the emails does not create tickets and sometimes just the email replies does not appear in t...
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Anyone looking for a team mate?
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Hello, We are utilizing Confluence/Jira Service Desk combo for our knowledge base platform. I was just wondering how a video tutorial within an article (the article that folks would see in the porta...
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Hi everyone! I'm a newbie here, learning how to configure my Service Desk. Part of my issue is that I'm trying to manipulate the field layouts, but the classic layouts don't have the flexibility of ...
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How can I do a quoted string search of Title and Description fields in JIRA? I want to search for "word1 word2" appearing in either title or description in that exact order with a space between them...
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-- SD sent e-mail to everyone i added to organizations. -- Now I can't get it to send any ---But I want to enroll a bunch without the email sending so I need to learn how to turn off and on that no...
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If I have created a classic Jira Service Desk Project can you convert it to external service desk? I'm wanting to service external customers. How can you add a domain of customers from a ...
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I'm curious, what's supported to go into the "description"? I can't remember the protocol... I wanted to do an issue on the fact that there are some words with hyperlinks, and some without, and they ...
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I have seen in a tutorial https://www.youtube.com/watch?v=VplPRpmeJys there is a feedback bot set as default reporter for an Issue Collector. Do I need to create a "default issue co...
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How can I configure Chat for JIRA Service Desk Cloud to change the language from English to Spanish?
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Is there a possibility to limit the permissions of the customer users The goal is that users can only view and edit tickets that they report themselves or for which they are registered as...
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Hi! I'm trying to create my first dashboards but I'm having some problems. My closed issues are not being assumed as resolved occurrences. What changes do I have to make?
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Hi All, Please could you advise if it is possible to link two email addresses to one user account on Jira? Thanks
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Hello there. I am looking for a way to create Google Calendar recurring event on a date from a custom field in Jira when the issue transitioned from status to status. As from I understand, to achiev...
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When setting up a mail handler, I got the following error message: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail:...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |