Jira Service Management

Dear all, I am working for a customer who has a Jira cloud Instance running in prod. We have setup different Jira service desk request and automation rule in order to cover customer needs. Followi...

• cloud
• jira-service-management

Hello everybody, I am looking to create a custom field. When an agents wants to create a ticket, I want him to pick an organisation and a customer. Is it possible to create a dropdownlist with all...

• cloud
• jira-service-desk
• jira-service-management

Hi,   When I configure my instanse on reverse proxy, I do not get any pages on portals. I added admin user to application server, I started to get the page but cannot see any ticket templates....

• jira-service-management
• jira-service-management-server
• server

Hi there, I created an own Workflow for our Service Desk, which works fine so far. However, I noticed that now one cannot select the kind of solution when transitioning a ticket as "Done" (or in Ger...

• cloud
• jira-service-management

Hi there,   The point is that we want to assign ticket automatically according to consultants skills. Is that even possible? I´ve found out this KBA but have no idea what means the "plan" ment...

• cloud
• jira-service-management

Hi there! This is not the first time I have encountered such an error, when a customer sends a request by email to ServiceDesk Project, and he gets an error that he does not have permission for th...

• cloud
• customer
• jira-service-management

How can I get a list of all the post functions, validators and conditions from all the workflows in a Jira instance? Doing this manually is a pain and time consuming, so I was wondering if there is a...

• jira-service-management
• jira-service-management-server
• jira-software
• server

The status of an issue is not changing when you are responding to customer or resolving the issue. The above is observed when the user making the change is both assignee and request participant. Su...

• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

i want to know if we can update the jira service desk offline ???

• jira-service-management
• jira-service-management-server
• server

I am trying to make a created vs resolved vs outstanding items report where the following is displayed: Created: Whaveter tickets where created in a month, (eg., october 2020) Resolved: Whatever ti...

• cloud
• jira-service-management

We have a custom import and it works without problem when invoked manually while it doesn't run at all when schedule using cron expression. My cron expression is like So how can I troubleshoot ...

• cron
• insight
• jira-service-management
• jira-service-management-server
• server

After the successful migration, the Jira reassigned the past tickets. Is there a way to mark bulk complete?   Thank you

• cloud
• jira-service-management

I set up organizations and added customers before our launch date. On my test accounts that I allowed invite emails to go to, I am unable to send them in invite to my help desk portal. I want to send...

• cloud
• jira-service-management

I just started using Service Management with the free plan and I need CMDB features. I'm trying to install the insight ADD ON APP but the installation process stop as soon as it start. I receive a ge...

• cloud
• cmdb
• insight
• jira-service-management

Hi to all, as described in the Question at link: - https://community.atlassian.com/t5/Jira-Service-Management/Creating-insight-schema-Gateway-Timeout-error/qaq-p/1415448 we too we're getting "Gate...

• cloud
• insight
• jira-service-management

Hello, When I put a ticket to pending it sends an e-mail to the customer because of the status change. If the customer replies to that e-mail the comment is not added to the ticket and the e-mail i...

• cloud
• jira-service-management

I'm configuring our new premium instance of JSM.  Our product development teams need to each have a separate project for their product, but we do need transparency and visibility across the 5 p...

• cloud
• jira-service-management

I am configuring our new instance of JSM and inviting our service desk team. I'm not sure if I am doing the right thing adding the role of service desk customer in addition the service desk team role...

• cloud
• jira-service-management

Is it possible to automate an import from jira? Are there any tool to do so?

• jira-service-management
• jira-service-management-server
• server

Olá, Não estou conseguindo deixar a base de conhecimento pública para o usuário não precisar efetuar o login para ver o conteúdo. Poderia verificar se é um erro ou alguma configuração? No ag...

• cloud
• jira-service-management

Where can I go to change the text on the highlighted button? I looked everyplace I think it might be.

• cloud
• jira-service-management
• knowledge-base

Hi, I can't seem to find a satisfactory answer: is it possible to update a user's profile with a Rest API call? I feel like these should have worked: https://developer.atlassian.com/cloud/admi...

• api
• cloud
• jira-service-management
• rest
• user-management

We enabled channel "email support@xxxx.atlassian.net" for customers. This works, but not 100% of the time. For example: when a customer sends a mail with a colleague in CC that is not added to our ...

• cloud
• jira-service-management

The issue is we are using Bobswift to enter customer emails and organizations in bulk. I cannot find any sign up link that I send to my customers.   If we manually add customer emails they get...

• cloud
• jira-service-management

Hi all, Currently we use a system where New Starter requests automatically open into a Microsoft Forms page where users submit the required information and then we receive everything required for th...

• cloud
• jira-service-management