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Most of our users are frontline workers and so don't have an email address, but do have access to Teams. I have a workflow figured out where I can raise a ticket for them and then share it with them via Teams, but I can't change the Reporter (because it has to validate) and I don't want it to show that I'm working on a bunch of tickets for myself.
Thanks in advance
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But if they use Teams they must have email addresses, you can turn limit notifications they receive. You register them as customers open issue and edit reporter.
BR, Olga
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