Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Team We want to start moving some of our old projects to next gen...how do I do this and copy over the schemes, Workflow, request types and automation?
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We currently have Jira Service Desk licensing, is there additional costs for Jira Core?
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I'm trying to setup a Service Desk project with an email account which when emails are received, they are converted into Support Issues. I've got everything setup at the system level with no problem...
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In trying to create custom field that would allow for exact time an event occurred...it appears the date/time picker will only go in 30 min intervals. We will need the exact time down to the minute. ...
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For a public servicedesk project we opened up the JSD portal to allow anonymous submission of an issue. This portal however would need to be multilingual as the users raising these requests are not ...
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Hi everyone, Our script is here, import com.atlassian.jira.component.ComponentAccessor def singleSelect = getFieldById(getFieldChanged()) def optionsManager = ComponentAccessor.getOpt...
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we would like to assign different authorizations to different users of the same company: User A only has access to Service Desk project 1 User B only has access to Service Desk project 2 etc. ...
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Hi, Is possible to disable the possibility of Jira Service Desk customers to change their passwords from Jira? I have a project where i have added my customers, but i need to manage...
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Hello, Is it possible to display in the customer data entry form (in the front-office) a custom field with a URL link? Thank you, in advance, for your answers. Best regards.
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Hello, We have some custom fields filled in by the back-office support team. Is it possible to display these fields in the problem summary window (in the front-office on the client side)? Thank yo...
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Hi, I have accidentally moved my newly created Project to trash. I wanted to create a new one with the same name and key but it is now saying that I have used this in another project (the deleted one...
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Hey there, I tried to import service desk issues from GitLab to Jira Service Desk via CSV. However, some problems occured since the usernames we used in GitLab are different (not existent) in Jira. ...
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Greetings i want to understand why we have 2 hours behind difference from our issues When searching an Issue on Jira the Date Created displays as: Created June 19, 2020, 9:42 AM ...
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JIRA Bulk Edit Error We want to set due date for tasks and the option to set due date is available only using Bulk Edit. We have done this operation earlier but from last three weeks we are getting ...
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I would like to link Server objects with a specific name pattern, as outbound references of another object type. Or if that cannot be automated, can I bulk edit some objects?
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Is there a way to disable the "share" option, so customers can't share an issue with other customers? I went to project settings >> customer permissions, but there is no option there. Thanks.
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Hi. I'm having a problem with URL links between Confluence and JSD. This is the article in Confluence: https://magicaonline.atlassian.net/wiki/spaces/CDA/pages/98467/Sobre+o+M+gica+Online ...
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Can we Export and Import Specific Projects/Workflows/Screens/FieldConfig from one Jira Cloud account to different Jira Cloud account NOTE: I only want to export and import Jira ServiceDesk /...
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I would like to create 4 different JSD projects under one instance of JSD. This is for email support function. Each project needs to be set up with different email address. Is this possible? Email a...
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Hi, We just implemented JSD for our organization. I am puzzled to read there is no way out-of-the-box to dynamically filter queues. This is a basic feature in any service desk software and I find it...
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Hi Everyone! I'm TOTALLY new to Jira and we're beginning the process of setting up our Service Desk and thinking though how we want to structure things. We have a Training team that's a par...
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Hi, Is there a way to automate the one CR in the JIRA to be cloned automatically? Maybe based on the specific field in the original CR? Please let me know. Thanks.
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I have created test project and I would like to set it up to mirror another project from the customer facing form in the portal so we can test some automation. Is it possible to setup schemes and scr...
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This is in Jira SD Cloud and this person had left and returned to work within 30 days. Atlassian sees the user as deactivated and suggests the problem is on the Azure AD side. Apparently the sync isn...
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Hi , I am trying to create several organizations with one api call but keep getting the 404 error. Whilst I understand this has been raised a few times it was mentioned in the below p...
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