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Community resources
Community resources
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Jira Service Management
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Hello. Can this powered by text be removed from widget? Thanks!
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Hi! I did not find how translate some texts that appears on the Widget. Here: - Search box placeholder. - Texts that appear after a search. - Field, choose file and send button. Cou...
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Hi I have a calendar with a 5 day work week. There are public holidays. But we have working days sometimes on Saturdays or Sundays. How to add a working day?
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Need an overview mainly of all Trello licenses (free or paid) under certain partner domain. I raised a request and received an answer that only paid licenses that are active, or have an e...
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Hello Everyone Question, My service desk team complains that when they are going to link an issue by using issue linking they see all types of issues that they don't want to link. Is there ...
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Hello, Just started to use Jira service desk server. Is it possible to create a sub task or just automatically add some extra text to the issue description, when a customer creates it?&nbs...
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I would like to use Webhook to send alerts to google chat, but I'm not sure how to do it. I did a test in simple text format the message is to send. But how can I post the ticket within this message?...
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we are in the process of integrating Jira and fresh service. by Jira automation 1. Once I update a comment the same comment is passing to fresh service. 2. likewise, if fresh service upd...
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Hello, With Automation I would like to add the reporter in the "approvers" field. I have tested different combinations, but I can't find the right syntax for JSON. Thank you, in advance, for ...
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Hi, Is it possible to allow user to create only one ticket with highest priority in that particular day, if user will try to create another ticket with highest priority on same day then it should th...
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Hello Everyone I would like to ask if it is possible to have in Jira service desk cloud different Queues depending on the role or user? Is this possible? Or everyone has to see the same Que...
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Hi to all! I am new to using Scriptrunner plugin, any help would be appreciated. When creating a ticket on the portal, in the request type "Custom request type 1", you must update the summary field...
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Exception in component tJIRAInput_1 (JiraIssueReqAPI_Copy) org.talend.components.api.exception.ComponentException: org.talend.daikon.exception.error.DefaultErrorCode@4b013c76:{message=Can't get resp...
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Hello Community, I want to add a field in my Custom Fields that only displays a note. This should appear after a status transition in a screen mask. There is no need to enter any information or anyt...
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Hey, We'd like to have LDAP information available in a service desk request after a user has submitted an issue. We have Jira Service Desk Cloud and Azure AD is connected to the platform with Atlas...
520 views 0 0 Deleted user October 22, 2020 -
Is it possible to define estimation time for Development & Testing ?
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...asScreen': False, 'isGlobal': True, 'isInitial': False, 'isAvailable': True, 'isConditional': False, 'fields': {}}]} I have two questions: 1. We don't have any workflow defined. Is it necessary to h...
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How can you edit access request forms under Portal Groups that are available under the Help Desk? I am able to see them, but I am not able to open or do any editing to the form, that's used to ...
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Why can't the attachments field be set as required? I require attachments as they're crucial for this type of support request, sooo...... As a workaround i've put a checkbox which is unchecked as d...
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When I click 'Download all attachments" from a support ticket it doesn't work, the below flag comes up. Using Jira cloud How do I fix this, this is really necessary for us.
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Hello guys, I need to do a job where it follows as follows: 1 - I receive the request via email, he opens the ticket in JIRA. 2 - When receiving, the summary and description are filled, where the ...
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Hi, I want to understand. How to prevent the requester of the issue from viewing all other issues within the project. Our requirement is that only the admin be able to view all the tickets wi...
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I am working on creating an integration for my company to have a hub to see bugs for non developers to track the progress. I am trying to use a free account to test and write out the API but I am rec...
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Currently Out Of Office messages are being added as comments to Jira tickets. Is there a way to specifically filter out Out Of Office messages so they are not added as a ticket comment?
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Resolved tickets are not transitioning out of the open queue. I have checked the queue filter and the workflow. There have been no changes to either of them. The queue worked as expected on 10...
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