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How to force comment when transitioned to waiting for customer

leandi.mollentze@hensoldt.net
December 17, 2020

Good day everyone,

Is there a way we can force the agent to include a comment if they move an item into a waiting for customer state?

2 answers

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Answer accepted
Thorsten Letschert _Decadis AG_
Community Champion
December 17, 2020

Hi leandi.mollentze@hensoldt.net ,

In order to do so, you'll need a 3rd party app extending your list of available validators. The workflow category on the Atlassian Marketplace is the right place to head to: https://marketplace.atlassian.com/search?category=Workflow

Cheers
Thorsten

leandi.mollentze@hensoldt.net
December 17, 2020

Thank you!

0 votes
Nofar Ben Kereth
Contributor
December 17, 2020

Hey! 

 

Did you try Field Required Validator on the workflow's transition?

 

Nofar

leandi.mollentze@hensoldt.net
December 17, 2020

I'm not familiar with this (pretty new to Jira) - how can I make use of it?

Nofar Ben Kereth
Contributor
December 17, 2020

Edit your workflow, click on the relevant transition, click on 'Validator'. Then choose Field Required Validator from the list and 'Next. Then add Comment field with the arrow to the required fields list. 

leandi.mollentze@hensoldt.net
December 17, 2020

These are the only validators available to me:

Validators.JPG

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