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Jira Service Management
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Hi, New to Jira - appreciate any guidance. Is there a way to automate the transfer of a service project issue to a Software Project ticket? I can see how to clone a software project ticket an...
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We are currently on JSM Server and are very happy with it. So moving to Cloud or Data Center would be a huge disruption. In terms of any possible move to Cloud: A must have feature for our company i...
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Hi, We've been using JIRA Software on Premise and we'd like to use JIRA Service Management on Cloud (Free Plan) as well. We know that Free Plan allows 3 agents and unlimited customers to reach and u...
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Created project from ITSM templates. I tried change transition name. JIRA don't allow to change the workflow transition name. Error message: "The Jira server was contacted but has returned an error ...
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We have our project set up so that anyone can email the service desk because we communicate with individuals outside the group who has service desk access. We are encountering an issue where if someo...
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Is Atlassian Jira Service Desk Management 21CFRPart11 compliant?
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We have an issue on internal customers that has existing Jira Software account access. When these accounts click on an existing ticket they get directed to an issue view and not on the portal view of...
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Hallo everybody! Ok, our setting is here: We have removed the 'View Issue' link in the footer for customer notifications in Jira. This is a must have here. Now in a seperate workflow we hav...
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Scenario: JSD project with JETI mail handler The handler reads the mail > if matches existing request : add mail as comment If character limit is bigger than what is set in JSD mail is re...
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I'm doing what I think should be a pretty simple thing which is to set up a dashboard that all users will see when going into the project. The obvious first gadget to use was 'Assigned to Me.' I rais...
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Good Afternoon, I am trying to build a Two dimensional Chart based on Labels. That seems to be working for me. There is trouble when i am trying to pull report based on labels (off that chart...
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Hi, I have the same issue, turned of email request. Enabled again, the 3 buttons still do nothing. Tried a few times, tried Edge and Chrome. Any other suggestions / things we can try?
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We use JSM Cloud and have a Help Center for customers, where multiple Service Desk Projects are summarized in one Help Center. For each Project I can set the language support for announcements in th...
966 views 4 1 Deleted user December 16, 2020 -
Hi, I have a checkbox including twelve options and I want to validate that all the options are marked before transition the Jira issue to close. I have tryid to use the validator Fields Required but...
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Example: A portals : customer A,G H can see and submit ticket only. B portals : customer A,B C can see and submit ticket only. customer A can submit ticket in portals A ...
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Anyone set up a password reset confirmation email for their instance for security reasons? I want to implement one and wondering the best way to go about it.
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We have a team that handles service requests for two companies, Acompany & Bcompany. We have one JIRA instance that handles work for both companies. We need to have one Help Center branded...
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Is it possible to add custom fields to 'Organizations' in the 'Customers' section? For example, I'd like to add other account information, such as where the organization is based or who their account...
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Hello - we're fairly new to Jira, and notice that in many of the web forms for the projects, the associated customer name is not available. Is there a way to display the customer name more, modify th...
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I created sample automation rule - send email when new issue is created. When I create new issue this rule is not triggered. I created same rule for another project, and it's working fine...
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We have our support organization split up into 4 separate JSM projects and each team works on their own tickets. Occasionally, a user will create a ticket in the wrong project and an agent will...
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I have two users who only have access to our atlassian environment. They don't have subscriptions because they don't use it. The only thing I want is to share the service management dashboard with th...
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I have followed the documentation for accessing smart values for list items and have tried all the different variation shown here: Use Smart Values to Access Listed Values I also tried testin...
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Hello Community, I'm testing / playing with the new ITSM project, and I'm curious whether anyone is able to get anything other than the "Incidents" queue to show a number on the left-hand panel (see...
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I suspect not because I'm seeing some older conversations online that seem to indicate not and at least one app in the store.
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