Community resources
Community resources
Community resources
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Jira Service Management
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Hi all! I am trying to figure out why an user cannot move issues to another project. The user in project A, wants to move the issue to Project B, but Project B is not shown when I try to mo...
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There's a way in wich I can use one custom field (field type: select list cascading) and show some options depending on the request type? I mean If as customer I enter to the portal and select a req...
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Como faço para o cliente conseguir visualizar anexos inseridos em uma solicitação?
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Hi, I'm setting up automation to post to Slack and I want to post smart values for the custom fields but can't find the names of these fields. If I remember right you used to be able to go into the ...
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We have a disagreement over in our shop about the best way to set up the following scenario. It's this: We will have three help desks, IT, Facilities, and HR. Just drilling down further into IT as a...
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I have been working on setting up an on-boarding process for my company in Jira Service Desk. I created a Request type to capture the basic data needed for the new user. I.E. name, position, su...
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Everytime I'm creating an issue from a JSD project, I receive this error message: We can't create this issue for you right now, it could be due to unsupported content you've entered into one o...
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The data from the client info field such as title, society, city, phone is incorrect and incorrectly updated from the Active Directory for a particular user. This person had changed company internall...
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Estimados, tengo un problema hace 2 días tengo suspendido el service desk de Jira, necesito si alguien me pudiera orientar por favor. El error que aparece al ingresar a la pagina de ticket es ...
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How can I get the project and all its fields with the values by API example: project-> teste author-> Andre resolution time-> 21:32:00
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The due date and SLA time remaining for issues in my Service Desk do not reflect the SLA configured in settings. For example, see attached screenshots. Let me explain what you'll see: The issu...
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I have changed Email template for Customer Notifications (add backgroud & logo), it's saved. Test email I've received is exactly what I need. 'Request created' notification should use my custom ...
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What is the best way to set up reporting on SLAs by Organisation? Let's say you want to run a reasonably generic report like "Time to Resolution" but want to run it for all "Organisations" and ...
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I have successfully added other custom and non-custom fields to my Create Issue screeen. When I do the "Where is my field" for Organisations it reports "The 'Organizations' field should be present on...
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How do I assign an account manager (Jira user) to an organization. I need to create a queue of open issues or a Dashboard containing all open cases, organized per account manager, not the assi...
686 views 2 0 Deleted user October 30, 2020 -
We are looking to use this product however I have few questions? Jira Issue Tracker is same as Service Desk? Can we use service desk as ticketing tool? for ex: if customers can send email to our su...
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Hi. I would like to give accessibility feedback to Jira service desk. According to this page, to give accessibility feedback I should raise a support ticket. However, it doesn't give me the option t...
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I want to fetch IP address of customers creating issues in Jira Service Desk. I am new to plugin development. Kindly suggest me some books or tutorials for achieving this target.
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Hello, I am building a workflow for my interface. This means that each status needs to be able to jump to each other status, since such transitions are not restricted beyond Jira in our hous...
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Hello, I have the problem that I have switched my Jira software from http to https and now my customer portal from Jira Service Desk remains at http. Now my question: Where can I switch the Jira Serv...
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We are using Jira cloud, In cloud we have created one text field where we enter the path of the some documentation by automation now we wanted to convert that path into hyperlink automatically, where...
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Hi, We need to import a spreadsheet to create issues and if the issues exist then update ... Is there a way we can achive this by the vanilla options provided on Jira Service Desk? What I ...
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Hi everyone, My team and I only receive incoming requests via email. Customers only receive replies via email. One thing that we have noticed, is that when out reply email has a hyperli...
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In my current support portal, when the user creates a new request, she only has a few blanks to fill in: What can we help you with? What do you need? Tell us more Share with Are these th...
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Hi, I visited the "Manage Apps" page today to check something, and I noticed a pending upgrade for the app "SSO for Atlassian Data Centre". However, I noticed that the verison it is pro...
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| October 27, 2025 8:46 PM PDT | ||
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