SSO and user provisioning for service desk portal customers

[amanne]

Hi Team,

Can anyone help us to configure SSO and user provisioning for service desk portal customers using "Microsoft azure AD"?

[Prince Nyeche - ELFAPP]

Hi @amanne 

There're lot of available tutorials online which should walk you through having Atlassian access then domain verification before configuring your SSO for Azure. however if you prefer such assistance, I will suggest reaching out to Atlassian Partners, so they can conveniently assist you.

[Daniel Ebers]

Hi @amanne

adding to what Prince wrote there is an article about this topic from knowledge base:

• SAML Single Sign On and Provisioning for Service Desk Customers
  https://confluence.atlassian.com/cloudkb/saml-single-sign-on-and-provisioning-for-service-desk-customers-1027113836.html

Apart from that there were two recent discussions in Community lately which might contribute in helping to understand what the current situation is:

• Access jira from another company
  https://community.atlassian.com/t5/Atlassian-Access-questions/Access-jira-from-another-company/qaq-p/1559445
  
  
• Disable "Log in to Help Center" via email / Using SSO via ADFS
  https://community.atlassian.com/t5/Jira-Service-Management/Disable-quot-Log-in-to-Help-Center-quot-via-email-Using-SSO-via/qaq-p/1566311

The Suggestion for handling SSO on customer portal was raised here:
https://jira.atlassian.com/browse/JSDCLOUD-630

Cheers,
Daniel