Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, I visited the "Manage Apps" page today to check something, and I noticed a pending upgrade for the app "SSO for Atlassian Data Centre". However, I noticed that the verison it is pro...
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Is it possible to set different values in a cascading field by depending on request type? I have script runner. regards, Marcela
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Good Afternoon, I am trying to define a cron job for a specified time window for a filter notification as follows: 0 0/15 15-16 ? * MON-FRI From what I understand this should only run from 3pm to ...
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Hey there Everyone. I have had to take of over the Management of our Jira Service Desk settings and for the life of me I cannot find where I can find the Actual Location Names to change them. I am ...
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I am running JSD and Confluence in the Cloud. I have created a FAQ article template in Confluence that I would like to access in JSD. (I can access it fine in Confluence.) When I am i...
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When a request is made from a user and processed into the open tickets for agents to view, a few seconds or even minutes afterwards there is a response from our helpdesk email to confirm that "we are...
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We are working with a customer that's using there own Jira Board. So for issues we must always log in to there environment. I have now add a rule on my mail(on that environment) that when a issue is ...
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How to see who change the status in a support ticket Hi everyone, please could say me the way to activate these log, becouse is too important for Us know who are changing the status. t...
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We are seeing changes in the behaviour of sharing KB articles on a ticket without anything having changed by Admin on JSD or Confluence. This is on old and new view.
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I am trying to execute the following, but it is giving me a 401 - unauthorized result. This call works in postman, but not in powershell. I have been bitten by the powershell tls issue be...
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I have my own support domain and email. How do I setup Jira service desk so that I get the ticket on the cloud services and in my technical inbox?
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I need to keep a record of all past issues, and so far it has not being deleted automatically. I am wondering if they stay in resolved status until I delete them or do they disappear after certain ti...
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I have configure Purge set to purge messages older than 1 month. However, the "Filtered Out"messages shows over 2500. Within the queue I am not seeing about the most recent 1000 filtered messag...
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Hello Community, I have a problem with our service desk. Comments that are posted internally are sent to the customer by e-mail. These comments are not displayed to the customer in the serv...
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Hi all I've been poking around for ages, and I cannot seem to find an answer. Can I delete an SLA from Jira completely? I had an SLA that I no longer need (named Manager Alert). Not nee...
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I have created a object schema and object types, for devices at customer locations all of which i have set up as objects in the object type and when a customer raises a ticket on the customer portal ...
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Hello team, I created a custom field named "Escalated To:" and assigned it to the necessary schemes. Now, how can create a list for each user that these tickets will appear? Or how to I add ...
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Hi. We are looking for a private consultant who could help us to investigate Jira Service Desk possibilities and option settings. It would be nice in Russian language but English is also ok. Pay...
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I want to make it possible for reporters to set the security level when they submit a request through the service desk portal, is this possible? I've seen a few Atlassian bug tickets/d...
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This error message pop ups. Unfortunately jira couldn't connect to the mail server. here is what the mail server said: [Authenticate Failed]invalid email credentials failed. How to fix this issue?
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I have set up several projects with own different mail accounts to separate the requests between the projects. Now I replied to an issue in project A intentionally to the mail account of project B. ...
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Where can I find the Legacy Automation after the new automation implementation? https://support.atlassian.com/jira-service-desk-cloud/docs/what-is-legacy-automation/ I had plenty of automations in ...
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Hi, is there's a way to add a field with HTTP_USER_AGENT information?
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Is there a way to configure customer satisfaction feedback to only be sent when resolving certain request types or issue types?
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Hi, we have a problem on approvals in Jira SD, when user has approved the task, it still remains Waiting for my approval. Can anyone help?
Related collections
Atlassian Community Events
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| 23 | |
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| 13 hours ago | ||
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT |