Jira Service Management

Pretty new to jira service desk.  I'd like to implement automation which updates issue fields  based on the Request participants field. We have alias' configured for our email intake. Exam...

• cloud
• jira-service-management

Hi, We want to add a field in JIRA when we input our time regarding a service request.  The field is for the initial referral that our N1 agent does. We want the time in those tickets to ...

• cloud
• custom-field
• jira-service-management
• tempo

I am new to Jira and trying to get some meaningful reports to sum up the work being done in our Service Desk.  Most of the default reports and included custom reports come back with all 0's no ...

• cloud
• jira-service-management

We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor.  Can we move the Projec...

• cloud
• jira-service-management

We do not accept ticket creation or response via email. We'd like to set up an auto-reply when a customer tries to respond via email. It would say something like this: "Our service desk does not acc...

• cloud
• jira-service-management

Alternately, how to populate Request Type for Issue that is created using Automation "Create a new issue"    

• cloud
• jira-service-management

When using customer notifications, it is sent on behalf of the user working on an incident or other type of issue. Could this be change to always the same impersonal user, like the project name?

• cloud
• jira-service-management

We have embedded this widget on a page: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere#:~:text=We're%20thrilled%20to%20announce,many%20pages%20as%20y...

• cloud
• jira-service-management

I'd like to start over from scratch for a new Service Manager project with no data of any sort carried over from our current setup. How do I go about this?  Or is it even possible? TIA Ross

• cloud
• jira-service-management

hello my company wants to migrate from servicenow to Jira I am studying this. Did you know this is the equivalent of the servicenow server object in JIRA? Thank you

• cloud
• jira-service-management

I have configured service Mgmt to use my microsoft account as receiving mail but when I answer a customers request the mail is sent from my atlassian account.   This is very confusing for cust...

• cloud
• jira-service-management

Hi there,    So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project...

• cloud
• jira-service-management

Boa Tarde,   Como posso consultar um problema (ticket associado a outro ticket) sendo apenas participante e não sendo agente.   Ou seja, o meu cliente colocou-me um ticket, eu como agen...

• cloud
• jira-service-management

We would like to create a workflow, where we can have approvals from multiple groups, for a single request.  To give an example a request to a change a Database would require sign off from Netw...

• jira-service-management
• jira-service-management-server
• server

Now I'm installing JIRA Software on the computer having confluence with MySql 8.0. When configuring the database for JIRA there is issue 'database is not empty'. But the database has just created a...

• cloud
• jira-service-management

Hello, I have an Question with the SQL for the Service Management Projects.  Is there a possibility, to filter the incomming issues by their Domain. For example I want that Issues form the Do...

• cloud
• jira-service-management

Hi I have example with a change request type where the customer form to submit a change request doesnt allow the fields of Change implementer or approver to be populated with a user who is not part ...

• cloud
• jira-service-management

Hi I am trying to understand how an agent in Service management can log a request/incident/change and have the same fields and ordering in place that are in use in the request type in the customer p...

• cloud
• jira-service-management

Is it by any chance possible to create a series showing number of issues per organization? I am familiar of making such report by myself, but the issue is that we have large number of customers and ...

• cloud
• jira-service-management
• report

I want to ensure that all attachments options we currently have in the Application are functioning correctly so that this capability is defect free. but should be able to add attachments with "+" sym...

• jira-service-management
• jira-service-management-server
• server

As a developer, I want to ensure that all the attachments options we currently have in the application are functioning correctly so that this capability is defect free. User should be able to add an ...

• jira-service-management
• jira-service-management-server
• server

Hello, I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk. But when sending email with attachment to the email address used to...

• attachment
• email
• jira-service-management
• jira-service-management-server
• server

Hi I am using JIRA Service Desk Server. Is there a way we can work around the limitation of 3 (I think it's 3) users listed on the ${request.sharedwith} placeholder on the emails template? I ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hello! A use a free JIRA account. Is it possible to modify / to customize the workflow for my needs?

• jira-service-desk-cloud
• jira-service-management

Hi, when customers create a ticket from customer portal they receive a notification, but when someone assignee this issue customer does not receive any notification. I want to customer receive notifi...

• cloud
• customer-portal
• jira-cloud
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...