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Jira Service Management
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Hello Everyone, I'm using JQL to query how many high ticket is in the queue. https://jiradomain.atlassian.net/rest/api/3/search?jql=project%20%3D%2010008%20AND%20priority%20%3D%20High...
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Hi, As far as I know, the default JSM workflow automatically works this way: when the customer makes a new comment, the status changes to satus "Waiting for support", something like that. I...
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Currently there are limited touch points between the two: - Escalating Incidents to Major Incidents to be reflected in OG - Creating Alerts in OG from Issues in JSM - Creating JSM issues from OG A...
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If I join my GSuite domain to Jira Service Management Cloud, does Atlassian immediately email all my users that their account has been activated/associated with my Jira Service Management? I...
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Hello, we created two cloud-instances with two accounts from our company. is it possible to combine these two accounts? We want to use only one domain with our service-account. Thanks for yo...
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I would like to purchase a Jira Reporting Package that allows me to look at the stats of my Service Desk. I need agent reporting as well as overall departmental performance for my Service Desk....
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Dear community, I'm a student and currently working on a project. I'm stuck at some automatisation. I want to add an e-mailadress to a ticket as an CC. This e-mail needs to be pulled from a child-va...
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Hi. I need to put the checkbox list in Jira SD at the view of the agent at the ticket. I also need that the checbox list should bi visible only for agents and editable only for agents. Is it...
512 views 2 0 Deleted user December 7, 2020 -
Hi, I'm trying to use Script Post-Function [ScriptRunner] to create the summary of an issue based on the customers' answers in other custom fields. Jira claims the script has no errors, and th...
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I have automation set up so that when an issue transitions into status X it will automatically close it if a certain field is set. When I look at the audit log, sometimes it completes with an error (...
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Getting an error when I try to add a new user as a customer. It works for other users and users with the same domain but I am getting an error. I search if there is already a user with the same email...
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I'm installing Jira Service Desk on Windows 2019 and wish to change to MySQL DB running in a difference VM. According to the following URL, I need to download a MySQL connector and place in JIRA HOME...
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Dear Team, I have set up follow this topic but it's fail when I set up, please help me take a loo k on my photo and get back to me to resolve this problem. Thank you so much
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I already follow the instruction in the Project Settings>>Satisfaction Settings >>"When you resolve a request, your customer will receive an email asking them to rate and comment on ...
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I've tried looking through project settings but I'm unable to find such option, is it possible?
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Hi, is it possible to edit the email template(About ticket opening, closing, etc) or change the language?
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Hi, I'm getting an issue with Automation. This is my configuration But I'm getting Thanks for your help!
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The assignee(customer) is send a notification by e-mail, when we create an internal comment. As far as i am aware the customer should only receive a notification on a public comment. Am i missing so...
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...rojects, writing several rules, etc. when one might do are all impactful. If these are all true - and if it's possible that we might scale to 1,000+ - where does one find information on how to go b...
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is it possible to see contacts and issues in jira? can i import bulk number of customers with customized fields? thank you, Nadia
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I’ve poked around all the project settings and customer permissions, but I can’t find any way to let customers review SLA reports themselves via the customer portal. Does this ability exist? ...
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Hello, I went to Edit Queue and added Organizations in the Columns view. The rest default fields can be sorted but not the Organizations that I just added. Please advise how to make O...
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I'm new to the service desk interface. I'm trying to create a linked issue from a service desk ticket. I can find this option under the More menu, but only in the old issue view. I've looked everywhe...
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Dear community, Environment: Jira Service Management (Cloud) What I want to achieve: Reopen a resolved issue if the reply / comment does not contain something like "thank". In a more ...
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Hello, I have updated my JIRA instance to version 8.13.2 and I am seeing the attached. As shown my Service Desk is licensed (until the end of the year) but not currently installed! How is that poss...
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