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Jira Service Management
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Hi, I created a trial jira account with the intention of testing it out and see if it will be something we can use. However, when I tried to create the "Company\Team name" I received the message: "Y...
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Greetings, my fellow Jira users. Lately, tickets are created via the portal or directly in ira, are created with a "Resolution Code" 'DONE.' I am not sure if this is a bug, but it never happ...
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I have configured JIRA Service Management so there is a state of Resolved prior to a ticket being fully closed. When a ticket is set to resolved the customer is asked to approve or decline the resolu...
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Hello, As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal. Currently, this appears to be interna...
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We have a Classic IT help desk project in which we've lumped together 4 areas - security. applications, business systems and general. We decided to break those out into their own projects and I ...
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Is there a way to allow Jira Service Management to receive emails that are being forwarded? I want to make a company email account public-facing, and then forward all the emails received into Jira. ...
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Good day, We have a Jira servicedesk running on a Jira server. The new Jira service manager is looking very promising and I really would like to update the servicedesk when the update to ITSM is ava...
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I created a Select List Single Choice custom field called "Category" for users to pick in a portal screen so the ticket gets auto-assigned to the right IT staff member via an Automation. The field wo...
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I'm using a nex gen project and I want to setup validators that will require agents to ensure fields are filled out before being allow to transition to another state. Specifically before a agent can ...
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We are migrating from Zendesk to Jira Service Management. One of our first beta users will be HR. As you can imagine, much of their information is confidential. Tickets will go directly to them and s...
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When i assign an issue to myself i don't get notification mail. When another users assign it then i get a mail. I want that when i assign an issue to myself, i will get a notification mail.
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When a user wants to search for a specific problem in the customer portal, he/she rarely knows exactly the wording of the problem. Thus it would be a benefit to us if the default search was "fuzzy" b...
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We are trying to help a customer to migrate Jira software and service desk to cloud. They use Crowd as the user management and SSO tool. As far as I understand from documentation, the only path is to...
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I am looking for older version downloads for Service Desk Data Center. Unfortunately the links provided all run into Error 404. https://www.atlassian.com/software/jira/service-management/download ...
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In want to check opportunity to manage SIEM alert on Jira Service Management. I find an app Alert Catcher - IT incident alerting but can see her under Find new app. Use trial fersion of Jira Servic...
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Hi all, I am setting up a workflow which will create a ticket in JIRA through Logic Apps. As soon as a mail is sent to a mailbox(a specific mail id), Logic app will get triggered and create a ticket...
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For the trial period, I created the site name for the test, but now I can't change it in order to switch to the working version with the purchase of a subscription.
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How can I give rights to a customer for can scale a ticket, because the ticket is not been attending
I want to give power for the user that scale the ticket when the SLA is not in time.
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The Service Desk - APAC (SDH) project has stopped creating tickets automatically from client emails (via email account support@privetechnologies.com). The email log displays a BYE System Err...
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I have setup Service desk to email user when they submit request. However JIRA notifications in system do not send Internally
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I was testing to see if all the columns were saving the data back to Jira and all of them were working except for 'Assignee'. I added users on open issues but once saved it erases on quip. I was wond...
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Hello, We have a Classic Service Project and we have gone into project settings and added a Jira group for notification whenever an issue is created. We wanted to have any members of that group (the...
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I notice when creating a request type, there is a way to hide requests from the customers if you do not put them in a group. I am wondering if there is a way to have an internal tool that looks at th...
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https://www.atlassian.com/software/jira/service-management/update 404 Sorry, the page you're looking for cannot be found Visit our homepage, get help, or try searching &nbs...
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Hi! I'm trying to create an automation that is capable of move a issue from the Backlog to the Board (To Do Status) based on the issue due date. It needs to be move 150 days before the due day. I w...
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| September 9, 2025 11:40 AM PDT |