Jira Service Management

When transitioning a ticket to a new workflow state, we have it configured so that the agent is prompted to add an optional comment and attachment. After adding an attachment and comment this way, th...

• cloud
• jira-service-management

Hi, Is it already possible to. update linked JIRA ticket through JSD automation? When  JSD ticket is assigned to a assignee, I want to update the linked JIRA ticket with the same assignee.&nb...

• cloud
• jira-service-management

Hi, Since I added my custom (support@) mailadress, emails come is as  'new feature'. With the default Atlassian email address, they come in as support. How do I change this? I want the defau...

• cloud
• jira-service-management

Is there a way to use expose Jira Service Desk to customers outside of our company to use it as a way to track external feedback, complaints, etc?  We would also like this to be easy for extern...

• cloud
• jira-service-management

Hello, community. I need your assistance. I am using the Jira SD server version. I need the issues to be created in one project but moved to another project or projects according to defined values. ...

• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Thanks Angelica - I have added my vote to this issue.  Can you provide more detail on how to enact the following? "Even if he is an internal user, the admin can remove the Service Desk lic...

Hello everybody! I use the Standard-Cloud-Mail-Server for receiving new Tickets in Jira Service Management. Since some days this is not working. I didn't change my configurations. The Project ...

• cloud
• jira-service-management

Hi, I need to show different values for same field based in the issue type. From as I know, this can be done using Behaviors. Jira Field: Service and Sub-category - Is field is a cascade option. ...

• jira-service-management
• jira-service-management-server
• scriptrunner
• server

I have used Jira Service Management Cloud for a while now and we have defined several projects where one project is the equivalent of one customer. We started  testing Insight a few days ago an...

• cloud
• insight
• jira-service-management

Issue:   A customer wanted access to the Jira Service Desk.  I have added them on of which Atlassian send him an email directly.  He mentions that he has not received the email an...

• cloud
• jira-service-management

Hi,  in my configuration of a Service Desk Project inside Jira Service Desk v4.12 i am facing some confusing error due to the permission scheme change i made.  Every customer get their ow...

• delete
• error
• issue-create
• jira-service-desk
• jira-service-desk-server
• +5 more tags...

If an attachment has: a) been imported and is showing as "share with customer" [default] b) has been assigned the wrong status (say as above). How can you amend the visibility of the attachment(s)...

• attachment
• jira-service-management
• jira-service-management-server
• server

"The user to run automation rules is misconfigured Automation rules run as a specific user. The user selected to run these rules no longer exists or does not have sufficient permissions anymore, so ...

• cloud
• jira-service-management

When we receive a ticket in our JSM and we reply on it (we've got our Office 365 mail connected), it takes around 5 minutes to receive the Email in the inbox of the client.    Is it possi...

• cloud
• email
• jira-service-management
• ms-office-365

A deleted user still receiving email notifications for ticket updates

• cloud
• jira-service-management

Hi There    I have connected JIRA CRM integration, but I want to know if I can move the location of this option in the issue screen? I don't find any way to customise this at all. It is ...

• cloud
• jira-service-management

Hello We are setting up our Jira environment and for our service request approval system ideally we would have a double cascading select list where in the first field you select a department and the...

• cloud
• jira-service-management

Hey, is there a way to get a preview of the field: "label" ? or otherwise it is possible to get a "hardcoded" drop down menu?  Is it only the wrong field type which has been used? Which one ...

• cloud
• jira-service-management

...umber, String, array, object, 'true', 'false' or 'null')\n at [Source: org.apache.catalina.connector.CoyoteInputStream@1c316782; line: 1, column: 2]"}   Additional info: The unexpected c...

• api
• cloud
• jira-service-management
• powershell
• rest

We are looking to translate the request types in the customer portal. Resources I found on the internet talk about the option "Language Support" in the project settings menu. However we do not have ...

• jira-service-management
• jira-service-management-server
• server

We have a JSM project which was made before the recent bit updates. Shouldn't this project be upgraded? If I create a new JSM project I see the new features/layout etc .. but the one we use has none...

• cloud
• jira-service-management

Hi,  Our org admin (the only one) has left the company and his email address has been deleted.  We need to remove this person and transfer the org admin permissions to myself.  I ha...

• cloud
• jira-service-management

Hi   We have a third party that is using Jira help desk and we would like to integrate our jira help desk to theirs to easily pass tickets from their side to ours and back.   Are there ...

• cloud
• jira-service-management

Complexity setting of system password, such as password complexity setting of system background user

• cloud
• jira-service-management

I want to point out that I am using the web-based version of Service Desk of Jira.  I have gone ahead and created multiple organizations within there.  Within the organizations I have creat...

• cloud
• jira-service-management