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Jira Service Management
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I've tried looking through project settings but I'm unable to find such option, is it possible?
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Hi, is it possible to edit the email template(About ticket opening, closing, etc) or change the language?
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Hi, I'm getting an issue with Automation. This is my configuration But I'm getting Thanks for your help!
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The assignee(customer) is send a notification by e-mail, when we create an internal comment. As far as i am aware the customer should only receive a notification on a public comment. Am i missing so...
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...rojects, writing several rules, etc. when one might do are all impactful. If these are all true - and if it's possible that we might scale to 1,000+ - where does one find information on how to go b...
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is it possible to see contacts and issues in jira? can i import bulk number of customers with customized fields? thank you, Nadia
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I’ve poked around all the project settings and customer permissions, but I can’t find any way to let customers review SLA reports themselves via the customer portal. Does this ability exist? ...
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Hello, I went to Edit Queue and added Organizations in the Columns view. The rest default fields can be sorted but not the Organizations that I just added. Please advise how to make O...
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I'm new to the service desk interface. I'm trying to create a linked issue from a service desk ticket. I can find this option under the More menu, but only in the old issue view. I've looked everywhe...
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Dear community, Environment: Jira Service Management (Cloud) What I want to achieve: Reopen a resolved issue if the reply / comment does not contain something like "thank". In a more ...
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Hello, I have updated my JIRA instance to version 8.13.2 and I am seeing the attached. As shown my Service Desk is licensed (until the end of the year) but not currently installed! How is that poss...
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Pretty new to jira service desk. I'd like to implement automation which updates issue fields based on the Request participants field. We have alias' configured for our email intake. Exam...
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Hi, We want to add a field in JIRA when we input our time regarding a service request. The field is for the initial referral that our N1 agent does. We want the time in those tickets to ...
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I am new to Jira and trying to get some meaningful reports to sum up the work being done in our Service Desk. Most of the default reports and included custom reports come back with all 0's no ...
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We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor. Can we move the Projec...
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We do not accept ticket creation or response via email. We'd like to set up an auto-reply when a customer tries to respond via email. It would say something like this: "Our service desk does not acc...
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Alternately, how to populate Request Type for Issue that is created using Automation "Create a new issue"
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When using customer notifications, it is sent on behalf of the user working on an incident or other type of issue. Could this be change to always the same impersonal user, like the project name?
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We have embedded this widget on a page: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere#:~:text=We're%20thrilled%20to%20announce,many%20pages%20as%20y...
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I'd like to start over from scratch for a new Service Manager project with no data of any sort carried over from our current setup. How do I go about this? Or is it even possible? TIA Ross
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hello my company wants to migrate from servicenow to Jira I am studying this. Did you know this is the equivalent of the servicenow server object in JIRA? Thank you
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I have configured service Mgmt to use my microsoft account as receiving mail but when I answer a customers request the mail is sent from my atlassian account. This is very confusing for cust...
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Hi there, So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project...
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Boa Tarde, Como posso consultar um problema (ticket associado a outro ticket) sendo apenas participante e não sendo agente. Ou seja, o meu cliente colocou-me um ticket, eu como agen...
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We would like to create a workflow, where we can have approvals from multiple groups, for a single request. To give an example a request to a change a Database would require sign off from Netw...
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT |