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I am unable to select certain customer request types to apply with my automation rule

I am unable to select certain customer request types to apply with my automation rule

I would like to use the jira service desk automation, to automatically update the customer request type, when someone doesn't use the portal to create a ticket.

Most of the request types are being displayed, but some are not - does anyone know why certain request types cannot be selected ??

Jira issue - COMMUNITY.PNG Jira issue - COMMUNITY.PNG 1.PNG

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can you confirm that the desired RTs are in fact associated to the issuetype? In the image above your Issuetype is "Csutomer Request...", what RTs are associated to that issuetype?

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Yes. I can confirm that when i create the new request type in the portal, the request type is linked to the issue type.

I called them all 'TESTING' and no matter what i am typing into the JQL automation box, TESTING doesnt come back.

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I am unable to select certain customer request types to apply with my automation rule

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