Jira Service Management

Hello, I have an Question with the SQL for the Service Management Projects.  Is there a possibility, to filter the incomming issues by their Domain. For example I want that Issues form the Do...

• cloud
• jira-service-management

Hi I have example with a change request type where the customer form to submit a change request doesnt allow the fields of Change implementer or approver to be populated with a user who is not part ...

• cloud
• jira-service-management

Hi I am trying to understand how an agent in Service management can log a request/incident/change and have the same fields and ordering in place that are in use in the request type in the customer p...

• cloud
• jira-service-management

Is it by any chance possible to create a series showing number of issues per organization? I am familiar of making such report by myself, but the issue is that we have large number of customers and ...

• cloud
• jira-service-management
• report

I want to ensure that all attachments options we currently have in the Application are functioning correctly so that this capability is defect free. but should be able to add attachments with "+" sym...

• jira-service-management
• jira-service-management-server
• server

As a developer, I want to ensure that all the attachments options we currently have in the application are functioning correctly so that this capability is defect free. User should be able to add an ...

• jira-service-management
• jira-service-management-server
• server

Hello, I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk. But when sending email with attachment to the email address used to...

• attachment
• email
• jira-service-management
• jira-service-management-server
• server

Hi I am using JIRA Service Desk Server. Is there a way we can work around the limitation of 3 (I think it's 3) users listed on the ${request.sharedwith} placeholder on the emails template? I ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hello! A use a free JIRA account. Is it possible to modify / to customize the workflow for my needs?

• jira-service-desk-cloud
• jira-service-management

Hi, when customers create a ticket from customer portal they receive a notification, but when someone assignee this issue customer does not receive any notification. I want to customer receive notifi...

• cloud
• customer-portal
• jira-cloud
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

I want to sync up epic's date to sub-task list "from, to" periods range. It is easy to sync down to parent to child, but opposite way is too hard. So I try to use variable but it only works in for ...

• cloud
• jira-service-management

How to add options to Jira Custom Select Field using Scriptrunner. I need to add several options based on current loggedin user is in a specified group Eg: If Logged User in Test A Group Then &nbs...

• jira-service-management
• jira-service-management-server
• server

I am trying to find out what drives the search function in our Jira Service Management Portal. As it only displays 3 results at a time, this can be quite limiting so I want to check if there is any w...

• cloud
• confluence
• customer-portal
• jira-service-management
• search

A few years ago (More like 10 now) I worked for a company that had their confluence set up so that when a ticket was completed by a tech, the text in that ticket was added to a Confluence doc that wa...

• cloud
• jira-service-management

I am trying to understand why I am not getting notified when a ticket comes into the system.  we have our customer portal, where persons can select Common requests, etc. they fill in the data i...

• cloud
• jira-service-management

Today when getting a new ticket in our queue, I cannot assign that ticket to a user.  I get this message when I try and assign it to one of my team members "User '5ad7a75f34f1e62b1ac9451c' cann...

• cloud
• jira-service-management

Hi there! :) Anyone in the know how can I get Satisfaction rating information and comments via automation - emails? I am trying to use this post, but there is the same problem: https://communi...

• automation
• cloud
• customer-satisfaction
• jira-service-management

Hello, I know that with the new configuration of the issue view, the custom fields that appear in the user portal are displayed in the details view, but is there any way to configure the fields that...

• cloud
• jira-cloud
• jira-service-management

Is there any way in Jira for us to see what the user/customer sees - their view of something? I just wanted to see if we have that user view in Jira in any shape or form, to see how emails look...

• cloud
• jira-service-management

I am new to using the email channels and have configured it to work, what I was wondering is if there is a way to add whoever is cc and bcc on the email to be added as a watcher? 

• channel
• cloud
• email
• jira-service-management

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• jira-service-management

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• jira-service-management

I'll add a watcher to a JSD issue. Sometimes I ask the Watchers for info or feedback. These Watchers are not agents or admins so they need to use the Portal to add comments. When I 'Reply to custome...

• cloud
• jira-service-management

Hello All, I am VERY new to working with Jira and have been asked to set up an automated workflow so that when an issue (when submitted as a service desk item) is estimated  to be more than 40 ...

• cloud
• jira-service-management

Hi,  This is more of an ITIL question but I was hoping someone could help me.  Our organization is fairly new to ITIL - we are just starting to follow Incident Management and Problem Manag...

• cloud
• jira-service-management