Jira Service Management

I created a custom field to approve a transition from a ticket request.  When I go to the workflow and try to config the approval process, I'm not seeing the custom field in the drop down list o...

• cloud
• jira-service-management

 I need to define a calendar so that issues created outside that define period will be assigned to a certain user (after hours support).

• jira-service-desk
• jira-service-desk-cloud
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

If a customer adds Request Participants, I want to remove the new request participants which also satisfy the condition of being service desk agents   For example, assume a request has th...

• cloud
• jira-service-management

I have had no issues with Jira SOS auto notifications until about a month ago - and they just stopped working.  I have read all the articles, tried all the resolutions that I am able to try on m...

• cloud
• jira-service-management

Hi people! I want to try something but I couldn't do this, I don't know if it is possible: 1. Create "A" issue. 2. Few hours later is created "B" issue. 3. When create "B" issue is necessary lo...

• automation
• cloud
• issue-link
• jira-service-management
• search

Hello my learned friends, I would like to create a dashboard showing a Pie Chart for each of our "At risk" customers so that we can see at a glance for each of those customers where we are in terms ...

• cloud
• jira-service-management

Why is jira@<custom>.atlassian.net not working while support@ <custom> .atlassian.net is working? Some customers use the first one as that one is used when the customer receives...

• cloud
• jira-service-management

Hi,  We're in the process of adding customers to Jira after a company merger. It seems that when we add a new account to an Organization, an email is sent to the customer saying that they have...

• jira-service-management
• jira-service-management-server
• server

I have create and org and validated my domain but fail the DKIN validation when configuring the outgoing mail address through a personal domain in the notifications setup as part of project setting i...

• cloud
• jira-service-management

Hello, I have a production environment in Jira Service Desk and I want to create a staging environment that is a copy/clone of the production one. Could you please help me?

• jira-service-management
• jira-service-management-server
• server

Hi everyone, We are looking for a solution to handle huge Jira File attachments outside of Jira itself. Use case: Customers will get in touch with us and need to upload big log files for our suppor...

• attachment
• jira-service-management
• jira-service-management-server
• server

I am currently using Jira Service Desk and Confluence cloud services on the free tiers (we are a startup currently building out the KB). I was wondering whether it is actually possible to allow the ...

• cloud
• confluence
• jira-service-management

...  Is this true? Am I missing something? Is there any way to disallow addition of request participants in the customer portal, but allow it by mail?

• cloud
• jira-service-management

Hi all, I am really struggling with finding the reason of why my report is missing bunch of choices. Steps I take: 1) Go to Dashboards 2) Add Gadget 3) Add "Service project report" 4) Choos...

• cloud
• jira-service-management

Hi, I'm trying to do a very basic thing and yet it's not working. When a team member creates an issue in the 'design' column, I want the issue to be assigned to said user. Here's my rule: Yet n...

• automation
• jira-service-desk-cloud
• jira-service-management

Create a listener, which will take the username and put it in  one custom  field by using Script runner for jira.

• jira-service-management
• jira-service-management-server
• server

Hi all, I come back to this topic, because, still not solved (previous request was https://community.atlassian.com/t5/Jira-Service-Management/Approval-button-on-Customer-portal-not-visible/qaq-p/148...

• approver
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have a new requirement to Update SLA's. When I tried to update SLA in my test instance all my OLD existing issues got updated with the New SLA timings.  Can we update SLA's without impact o...

• jira
• jira-server
• jira-service-desk
• jira-service-management
• server

Hi Guys, Just wondering if the field descriptions that show in the portal forms can be added or shown in the Service Desk view? Portal Form View Service Desk View As you can see from the s...

• cloud
• jira-service-management

I have just been granted jira administrator rights (currently among group jira-administrators) to manage the reports, but when I click Issues > manage Filters > Search Filters > Search ...

• jira-administration
• jira-service-management

How to configure Automation for Duplicate issue closure?

• cloud
• jira-service-management

When importing a project from a backup. I am running into space issues. AO_8542F1_IFJ_OBJ_HIST (Insight Object Change History) AO_54307E_SLAAUDITLOGDATA AuditLog.xml Each file is over 1Gb in size...

• jira-service-management
• jira-service-management-server
• project-import
• server

Hi guys, we want to send files with our tickets and made them available to download without any login to our customers. Any idea how to configure?    

• cloud
• jira-service-management

Hi all! I have a question concerning Jira Service Management and tis migration from server to cloud. First of all, I know that the jira cloud assistant doesn't include JSM and that the JSM assistant...

• cloud
• export
• import
• jira-service-management
• migration

Hello Everyone,   I'm using JQL to query how many high ticket is in the queue.  https://jiradomain.atlassian.net/rest/api/3/search?jql=project%20%3D%2010008%20AND%20priority%20%3D%20High...

• cloud
• jira-service-management