Jira Service Management

I miss ITSM topic in Interests area to share how Jira Service Management users apply their processess and workflows, or their chalenges. May I suggest this topic creation? It would be great be part ...

• feedback-forum
• itsm

I want to create a dashboard that can show show tickets in a specific queue, for that I would need to create a filter using JQL, but I am not able to find a way filter the tickets by the queue. Pleas...

• jira-service-desk-cloud
• jira-service-management

Hello , I am experiencing following issue on JSM cloud : Login to Portal as Portal User (Customer) I can see that we have few open tickets  Open Requests list  created by me&nbsp...

• cloud
• jira-service-desk-cloud
• jira-service-management

Hello,   I want parameter step authentification policies (sms) without parameter "You need to verify a domain"   It's possible ? Grand merci   David HERY

• cloud
• jira-service-management
• security

I have suddenly discovered JIRAs @mention facility and did think this would be really slick as when I create the issue, I can get Automation to add in a text comment with the @<User> as part of...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to have a request field that is a country dropdown list that contains all 196 countries. how do i do this in a JSM project? Do I have to use a classic project setup? In a nextgen project I c...

• cloud
• jira-service-management

We are setting up a help desk for our HR people. They want to have an anonymous reporter for ethics situations. Since we can't remove Reporter field, we want to create a 'user' whose only purpose is ...

• cloud
• jira-service-management

When I made some Portal fields as mandatory, the asterik (*) is not appearing. Please help.

• cloud
• jira-service-management

...ttps://support.atlassian.com/jira-software-cloud/docs/what-is-the-jira-family-of-products/   It says Jira Core and Jira Software users can not create an issue in Jira Service management. Is it true...

• cloud
• jira-service-management

Hi, I understand that there are updates and changes in the Jira service management module but I do not think I see any actual changes in my project For example, I saw in one of the videos that 'ser...

• cloud
• jira-service-management

Is there any way to have a common/general calendar for many JSM-projects? Without Add-On...   BR Catrine   

• calendar
• cloud
• jira-service-management

I wrote a behavior rule, which is effective in creating problems, editing problems, and creating problems in jsd, but in the portal of jsd, the interface of the circulation workflow does not take eff...

• jira-service-management
• jira-service-management-server
• server

We have a classic Jira Service Management project set up for an internal helpdesk and have recently introduced a Halp integration. It's working well but I'd like to get to a point where email notifi...

• cloud
• halp
• jira-service-management

While We are exporting the issue report Issue ID and User ID exported auto we don't need this.How to fix it?

• cloud
• jira-service-management

Is there a way to edit / change tickets as an admin w/o letting customer know? For example: i've created a new Workflow and need to migrate all existing tickets with statuses "pending" and "waitin...

• cloud
• customer
• jira-service-management
• notification

Hi everyone, This is my first question in the community so sorry if i miss something. This morning i want to create a issue for one of my customer but i can't create it because i always got a err...

• cloud
• jira-service-management

Can I embed the service portal in my website without the widget (e.g. iFrame)?

• cloud
• jira-service-management

specified these parameters-Dfile.encoding=utf-8-Sun. jnu.encoding=utf-8 in the setenv.bat file, the link solution didn't help - solved:  set JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=UT...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I saw the Software and Jira Management tight integration features. I would like to ask if we need to buy separate license for each product? Current Setup: DevOps using Jira Software - 15 Tech. Sup...

• cloud
• jira-service-management
• jira-software

I am not able to add any other email request type on this configuration.  

• cloud
• jira-service-management

  Our organization has mail server say "helpdesk@exampledomain.com",where can I setup the configuration so that  non jira users can use the email to create issues in JIRA, right now we are...

• cloud
• jira-service-management

Hello,   We currently use Jira Software server (on prem) and thinking of also adopting Service Desk for ITSM. I'd like to use the service desk in the cloud as opposed to hosting it on prem.&nb...

• cloud
• jira-service-management

Hi, some users on service management are no longer seeing their cases in the portal. recently, those users were invited/added to confluence (i didnt do the invite, so that area is a bit of a black b...

• cloud
• confluence
• jira-service-management
• user-management

Hello, For the past month or so, when our customers register and try to log in using Microsoft, they get a screen saying Atlassian needs permissions to access our organization resources and only an ...

• cloud
• jira-service-management

Hi,   Just a simple question to start with. We are migrating from Zendesk to Service Desk. Do I understand correctly that we need to make 1 project per customer in the Service Desk environment...

• cloud
• jira-service-management