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Jira Service Management
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My team work on number of recurring tasks every week, month, quarter, and year. I want an auto trigger email to the assignee based on the start dates. I dint find any of these triggers in the Automa...
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Hi Guys, I have the following setup on Jira Service Management (Cloud). Projects A, B & C Customer portals A, B & C respective to Project A, B & C I have added only one cu...
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We're in the very early stages of testing to see if Jira Service Management is a fit with our organization. I want to enable the testers to create next-gen projects. They have the permissio...
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I am running a ServiceDesk (Server) with different workflows, security levels and issue-types. I am trying to define a transition to change four things at the time: * Assignee * SecurityLevel * Is...
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I have few service projects, but now I can't edit the portal settings on them. I'm not sure if this happened before I added another language to my Jira or not.
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Hi, I need to find issues that have no time logged on them. timespent is EMPTY doesn't work, this is an issue returned by query using this parameter: My JQL: project = "SD" and ...
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We are using Jira Service Management as the help desk for B to B. Our customers want the following features. And for No.1 I believe that the current JSM can support it. But for No. 2 and...
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Why does a deleted user email fail to be received in a Jira service desk project that has 'Anyone on the web' customer permissions to it? We have a few people that were not supposed to have Jira u...
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Our help desk likes to be able to add an internal comment on an issue for anyone in the company. However, when they @someone, it only brings up a limited subset of people, mostly agents, and thi...
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I created a workflow with 3 approvals one after the other. Second person should be able to approve only after the first one approves and the third person only after the first and the second person ap...
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Hi Guys, We created different service projects and added customers into each service projects respectively. However, when our customers logged into their portals they were able to access every...
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Ever since I upgrade to Jira Core build 8.14.0 and Jira Service Management 4.14.0, we are unable to update or make any changes to issues within the queue. When we you click on log issue or comments o...
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Hello, we have a JQL statement for our weekend oncall tickets however some appear to not hit the criteria necessary. Wondering if this statement is correct for reaching all tickets on Saturday & ...
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Hola, quiero modificar los tipos de solicitud del cliente para mejorar el formulario y no me permite, saben qué tipo de permiso necesito en este caso? . Gracias!
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Hello, Is there a built-in functionality or add-on for supporting shifts and shift changes in Jira service management, e.g. assigning agents to shifts, reviewing open issues that are not assigned to...
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Unless you tell me otherwise, I can think of no reason why the agents on our HR help desk would need to use or even know what GIT is. Is there a way to hide any reference to that?
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Hi! I have a question related to CSAT: It is collected from Reporter & Customers involved (no other options, unfortunately) - who are these "customers"? I tested and JIRA is not asking feedback...
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Hell, I have bee trying to set the approver field by using the custom field ID along with an account ID and have tried user name an it is not working to set the approver during create. ...
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Gegeben ich logge mich als Kunde im Service Desk ein und klicke oben Rechts auf Anfragen und dann auf meine Organisation, um mir alle Tickets anzuschauen. Ist es möglich, das ich in dieser Übersicht...
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I added an wrong mailadress (typo) to my customers. This adress shows up in the customer-list of my project, but not in Projekt Settings -> People Any ideas, how it's possible to delete this entr...
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Hello, We have a customer that developed a security threats management system to which Security Operation Center users log-in and respond to the threats. They would like the system to integrate wit...
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I would like to know how I can create reminders for my JIRA assignees to be notified about closing JIRAs via email. This way it is possible to close all JIRAs within the given SLAs and achieve good c...
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Good morgning, I would know if is it possible to activate automation from an email that is not related to the opening of a request? To be clearer, e.g: I got a request with low priority but I want to...
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Hi dear community! Recently, there has been a problem that the issue is not updated after making any changes by another project user. For example, the status was changed or a comment was wri...
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We have used Jira software for 4 years and we're going to switch to the Jira service desk program recently. However, we notice if the Jira software account was deleted by the admin, then the user wi...
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| User | Count |
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| 24 | |
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| 3 |
| Subject | Author | Posted |
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| 12m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |