Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
We are looking to translate the request types in the customer portal. Resources I found on the internet talk about the option "Language Support" in the project settings menu. However we do not have ...
-
We have a JSM project which was made before the recent bit updates. Shouldn't this project be upgraded? If I create a new JSM project I see the new features/layout etc .. but the one we use has none...
-
Hi, Our org admin (the only one) has left the company and his email address has been deleted. We need to remove this person and transfer the org admin permissions to myself. I ha...
-
Hi We have a third party that is using Jira help desk and we would like to integrate our jira help desk to theirs to easily pass tickets from their side to ours and back. Are there ...
-
Complexity setting of system password, such as password complexity setting of system background user
-
I want to point out that I am using the web-based version of Service Desk of Jira. I have gone ahead and created multiple organizations within there. Within the organizations I have creat...
-
I want to report on SLA data but I can't. There is no option to select 'breeched date'. I have seen in a previous Jira Service Management Knowledge base you can select a pie chart and then search f...
-
Here is what I want to do: - let‘s say I have 2 Agent groups that are working in SD (Group1 and Group2) - there is only one SD project - a new request will be ‚assigned‘ to one of the agent groups...
-
We are trying to copy a custom field to another through a plugin automation, using automations or post function. We want to calculate the time that a ticket is assigned to each team and rema...
-
We have our Service Desks connected to our team's scrum boards. We have automation that will create a scrum ticket if a new service desk ticket is created. Problem: there doesn't seem t...
789 views 1 0 Deleted user January 25, 2021 -
Hello, I've seen some old (2018) threads but nothing recent. Is it possible to submit a Atlassian/ Jira Service Desk ticket to a specific desk from Microsoft Teams Channel? Thoughts: - Don...
1,603 views 2 2 Deleted user January 25, 2021 -
Hello, We use Jira cloud and would like to enable the "watch" component. Currently the eye is grayed out. When I go to "configure" and select "components", I am asked to "create a component". This i...
-
Hi, Appreciate it if I can know the difference between the Original estimate and the Time remaining in JIRA. With admin access, I am still unable to view all the Team mates Log timing. ...
-
When accessing the JIRA Service Management Portal all I get is a blank page with the following errors. Note: This occurred after an upgrade from JIRA 7.4. It appears that everything has been updated...
-
I'm having an issue where my Jira ServiceDesk tickets are showing as assigned to me in the assignee field when getting auto generated emails, but when I go to the ticket itself it shows unassigned. A...
-
Hello, My company uses Jira Service Desk and we just turned on the ability for our customers to Live Chat with us. I assumed that customers that downloaded the Mobile app would ...
-
I tried to add SLA condition based on a custom field (or a default field) that is not in the list to condition drop downlist. Currently I can create a condition based on values/events in one of...
-
I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.
-
We have tickets that are auto generated based on alerts. The tickets are being generated however, there are no email notifications coming through.
-
In the Customer Portal the language is English but it should be german. Gerneral Setting Default German, Porjekt Settings Default German. I found the same problem for Jira Server but no solution 4 ...
-
I'm familiar that there is a User Picker custom field option that can be used for LDAP query for users but I'd like to know if there is an option to use a picker to have an LDAP query based on cost c...
-
Hi, We have the following flow in Service Desk: And an automatic rule to set "To Do" for the following case: The idea is set the case to "to do" back once the Customer adds a comme...
-
Good Afternoon, I haven't used the admin side of Jira service desk since it moved to Jira management and I need to add some new portal users. I used to go to the Admin section, select t...
-
Hi, I can't assign JSD tickets to users in my team. I get 'user ... cannot be assigned to issues. ' The user is in the 'Service Desk Team' group and under permissions, I see this: ...
-
Hi, I have set up a Service Desk ticketing system for our finance team, It's still in the testing phases, so anything I do if I need to delete not an issue. But one of Finance's requir...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |