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Jira Service Management
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We have ScriptRunner, and we'd like to use it to remove all the .p7s attachments from our Service Desk tickets. I think I have an idea how to do this, but my problem is that I'm getting general...
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I am adding existing Jira Cloud users to a Jira Service Management Cloud project. I need them to be able to transition issues by changing the status. After attempting they are not able to change the ...
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We will use Jira Service Management as a support tool in our company, so for now I am a user and 2 colleagues. I gave everyone admin rights. What would happen if I went to another company, for exampl...
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Hi is there a development roadmap for Insight cloud? Specifically i'm looking for when integrations to SCCM might be available. -thanks
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I'm trying to create a script that creates a project as a post-function in Scriptrunner Cloud. I'm using the REST API, but I'm getting 400 errors because of some minor change I need to do. &nbs...
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I am new to Jira SD, currently using the free demo product, to do a proof of concept to our management that Jira SD will be a suitable replacement for our current system. But i am struggling...
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Hi Able Community, I have 2 service projects and as such issues/tickets maybe moved from one service project to another as a way of escalating to the other team in the other service project. A...
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When i create incidents it doesn't show in open incidents or my incidents
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We sometimes link tickets within a customer's Service Desk where there might be multiple tickets with similar issues or all relate to the same section on a website. We can see these linked tickets, ...
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Hi Community. I'm trying to have different SLA goals to assign to different Service requests by default. For example: Service A, defined by companies policy as critical, and resolution time should ...
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Hi All I'm trying to set up an automation exactly as described here; https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests However on ...
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Hi Is there a way we can send out a automatic reminder to people if they dont respond to us after 7 days and automatically close the ticket after ten days?
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Hi, Is there a native fields that identify whether it is Incident, Service Request, Change Request and Problem? Thank you
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I'm trying to create a script to run as as post-function and I'm a bit fuzzy on the Jira Cloud REST API. Is there something that exists in the API that allows me to get the value of an issue's ...
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hello, I have a field called "users to notify" which is a custom field. If the custom field is not empty, make all of those users participants on the ticket. I am getting a no...
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Hi all, I'm using a middleware application to migrate issue worklogs from Jira SD to NetSuite as Time entries. I'm using a simple JQL statement to query Issue worklogs by ...
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I'm using the new asset manager in Jira Service Management. I was setting up automation to create an issue based on an event from the asset object. What the documentation isn't clear on i...
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Hello, Please help me find a solution for this use case: I need to allow for employees at my company to create tickets for adding new hires to our systems. These employees don't have JIRA ac...
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In my project configuration : email configuration OK Customers permissions : all peaople can send a email In JIRA/ADMINISTRATION/APPLICATION/JIRA SERVICE MANAGEMENT : PUBLIC INSCRIPTION ...
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Hi there A short question to all the Scriptrunner cracks out there. When using a date/time picker custom field, it is possible to chose the date and time in a calendar. On the button of that calenda...
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Is there a possibility to send a reply to sender for not imported mail(addresses)? For example: Our Jira Service Management is password protected and only by us registered user can create tickets...
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Hi, is it possible to extend the scope of JSM to include a telephone system? The following use cases are relevant: Via a Telephony Application Programming Interface (TAPI) integration of the telep...
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We imported our Zendesk tickets into Jira Servicedesk, including organizations and customers, but now we find out that we have trouble sending invites to the customers. We disabled the cr...
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Hi, I'm trying to create a code in SQL that filters all the bugs that have the status "New" and that changed from new, but it is not working. can someone please help me? the formula that i ...
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Using JSM 4.16 on Data Center, looking for a way to have the approver provide an answer to a required field on approval. Is there a way to have a pop-up screen on approval requiring the field (via Sc...
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Atlassian Community Events
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