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Jira Service Management
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I want to find out all the issues which are closed between 4-7 days.
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How can I find all the issue which are assigned to a particular role?
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How to find total time spent on particular transition by particular role or role member.
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I want to find out all the issues which are created by the customer from all the project in JSD.
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I want JQL to find all the issues which are created and closed in the same month. Thank You.
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I am implementing Jira ITSM as new issue and change ticketing system (support) I need to learn how to track time in the application and then pull reports.
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I have a use case where a custom app (AWS) support form generates an email with a no-reply address. We would like that email to be sent in to our JSM mail handler to log a ticket, however in testing ...
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Hi I used to be able to easily move my issue types by hovering over the issue and selecting the edit icon. I now cant edit my issue type without using the 'Move' functionality. Can I ask if thi...
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Hello how are you? I'm having trouble configuring the Jira Service Desk so that the attendant can send attachments to customers through the Help Center. Can you help me? Thanks
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This is similar to, but not quite the same as REST API for Submitting Bugs. I have a server-side application that can detect an issue that requires human intervention and want to have it submit a su...
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Trying to create a query that selects all tickets with one of my client names in the summary field.
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I am using both Jira Software and Jira Service Management in the cloud on a single site after migrating from Server. We are starting a project to have our Salesforce CRM and Jira Service Manage...
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Hello, we have created two portals, but we would like one to be before the other. For example: portal/1 and portal/2, we would like to switch the project's URLs. Is there a way that this could be don...
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boa tarde estou com dificuldade na questão do campo attachment do jira, sermpre que o usuário anexo arquivos .exe ou .msi ele sobe naturalmente e porque questões de segurança gostaria que anexa...
339 views 1 1 Deleted user February 26, 2021 -
Hello, my customer reported he is unable to set a profile pic for his Service Desk account. As a portal administrator i cant do that either, i cant even open his account! As an admin, if i click ...
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We are currently using a Project as an IT Help-desk Ticket System. One issue I am facing, is in order for anyone to place a ticket they need a JIRA Account, is this a proper way to utilize J...
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I follow the destructions, created a form and added a number of custom fields to be filled in on the form. However, once the form's filled in, whilst a ticket is created, it doesn't contain any...
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In our Service Management project, there is a ticket which supposedly was raised by me via Jira (see screenshot) In reality, this ticket was raised by a customer via email. Usual...
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Hi Community!!! Can I create an Epic on console? I need to create an Epic in transition and I can't. In the transition it tells me that it does not recognize the field and in the console it tells m...
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Hi, I keep seeing the "request language" in JSM, and I'm not exactly what it does. I have tried to find documentation, but the only thing I can find is this: https://developer.atlassian.com/cloud/ji...
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In JSM cloud, is there any way we can schedule a notification alert for any client, x number of incidents are reported during the last few days. For Example, if in project x, for client y more than 5...
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All, I'm trying to get the visible alert on missing required fields to coming as alert while submitting a request on JSD customer portal without filling all the mandatory fields. But,&...
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Hi! I am trying to bulk import tickets through JIRA External system import using CSV import. The problem is that the "Channel" source field on the imported tickets is marked as "Unknown". Otherwise...
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Good day, Please can you assist me, im not receiving invitation emails or recovery link emails to reset my password. Please can you check this email address for me? ...
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For a new request type, we would like the requester (customer) to be able to approve or reject the successful completion of the request. They should only be able to Approve / Reject there own request...
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