Round Robin assignment based on Agent Schedule

[Sandy]

We are moving off another ticking system to JSM but have seemed to have found a gap in functionality.

We need to auto-assign tickets to teams based in their work hours. Team members come on and off shift at different times.

[Mark Cartwright]

Sandy, have written up my solution to this here: 

Solved: Assigning round robin according to the hour of the... (atlassian.com)

Happy to answer any questions you may have to get you up and running too.

[Amaresh Ray – Multiplier]

@Sandy there is in fact a free marketplace app for this: https://marketplace.atlassian.com/apps/1220454/round-robin-request-assignment-for-jsm?hosting=cloud&tab=overview

[Brant Schroeder]

@Sandy 

Unfortunately there is nothing in the application that allows you to do this and I do not believe there are any app in the marketplace for this either.  

You can submit a feature request here: https://jira.atlassian.com/secure/Dashboard.jspa