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Jira Service Management
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Is it possible to allow users (non-agents) to view queues? I have tried every possible way, nothing seems to work, please help!!
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Hi, I'm going live with our new JSM tomorrow and I still have one critical thing to figure out. As the old ticketing system receives mail from 5 different mailboxes I have set up forwarding on the ...
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Hi, Is there some kind of a way to open up a follow-up ticket (to a certain ticket)? My use-case: at Wix, we are running experiments all the time. My development process is "implement a ta...
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Today I implemented SD in my organisation. I created a new organisation in the customers area. I added all my colleagues e-mailadresses as new customers. Everybody got an e-mail with...
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As an Agent and Administrator of a JSM project, I cannot mention (@) a customer who is not the reporter of the issue.
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I am creating an automation rule (new-gen) that is triggered with the creation of an issue which will then send an email. I would like to assign a request type to the trigger so it sen...
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Hi everyone, So I'm trying to figure out Jira Service Management and have a question about the price. It states that up to 3 agents it will remain free. Will it actually be free or will they...
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For a very specific use case we want our users to create their tickets via the Jira customer portal and follow-up on them in Jira, not on the portal. After creation on the portal the user is immedia...
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Recently upgraded to JIRA 8.15.0 and whenever public users attempt to create an account, when they click on 'Sign Up', nothing happens and the CAPTCHA resets. Literally, if I test it myself, I can ke...
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Dear support, at MSF we have one service management project and 5 next-gen projects. Some of the service desk projects are linked to next-gen project tickets. I need to automate that a noti...
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Hi, how can I send an SMS notification to an user when there are an update in the ticket? I see in the plan: Alerts & notifications Unlimited alerts, unlimited email and SM...
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Hello, we have just started with Confluence as our main KM Tool and JIRA Service Management for handling issues reported by our Clients - to give a little of context, we are providing different cons...
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Jira Service management - Cloud Version Is there a way to ignore the address from a web portal and switch it of the users address when ingesting email tickets from a group/system mail box attached t...
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Hi! We're using Jira Service Desk (cloud) and would like to start using an asset management system (for our hardware) in the Jira Cloud as well. The app "Insight" seems to be a good choice, but we r...
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My company is using JIRA as our ticketing system but now I want to start building a time tracking for SLA contracts and I need to see when individual steps were updated not only the last updated valu...
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I need to be able to export my issues with full history including time-stamped approvals. I can see comments, in my exports but not approvals. I have a 2 step approval on most of my request types and...
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Troubleshoot a re-index failure in Jira server, We follow the steps in link for troubleshooting none works http://pajhojira/plugins/servlet/troubleshooting/view/
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I have never heard of this company until I Received the email below. Please tell me what this is about. It came from this email address. noreply+80b06452f18636cec3c8ceb2f777edd1fcc9e8c2cda83463fc0c...
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Hi , I have a problem now need help from JIRA experts like you. Our SLA is 24/7 based, so we need to cooperate with another organization to solve the incidents created after hours. I can cre...
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We have two versions of the product. I want the customer to be able to select the version as appropriated. I created a new custom type with the two versions V7 & V8 as selectable drop down. &nbs...
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I'd like to port over from zendesk but can't seem to get Jira to do what I need. Some of my customers would rather be texted with their ticket but it seems like you can only add a ticket or customer ...
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Hi, I’m involved in a project to improve prod support / dev processes and I’ve learned that our teams already (for years) have Jira Service Mgmt (Cloud) and Jira (Server), with the Backbone plug-ins...
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Hi, we need to have in JSM a report per Organization (these are our customers) of all closed tickets in a period with fields like datetime created, reporter, subject, assignee, time spent, datet...
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we got error as all user can't log in to jira service (username or password not correct), we restart the server to fix the issue after restart we get different error as below we checked t...
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I would like to migrate data from Zendesk to JIRA Service Management. a)Customers b) Tickets Is there any guidance on how to achieve that ?
Related collections
Atlassian Community Events
| User | Count |
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| 29 | |
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| Subject | Author | Posted |
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| 18m ago | ||
| 56m ago | ||
| yesterday | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT |