Jira Service Management

Is there some way to easily select a number of service requests in a queue and change the service request type?  We are trying to better categorize our requests for our metrics, and have some cl...

• cloud
• jira-service-management

I set up automation when status changes to add a comment.   The rule is executed twice and success both times added two comments.  Any ideas why this is happening?

• jira-server
• jira-service-management
• jira-service-management-server
• server

Hello, I am trying to setup a customer as an approver to a change request. So far, every time I have tried, I have gotten some version of "******** doesn't have access to Jira on **********" With o...

• cloud
• jira-service-management

When an item is created for a team member, I'd like to have an email sent to the team member's manager with the details of the ticket.  How can I accomplish that?  Thank you!

• cloud
• jira-service-management

Hi Community! I am new as an administrator in Jira. I would need your help to know if it is possible to modify the name of a user without suggesting the change. I look forward to your answer Than...

• cloud
• jira-service-management

We are testing Insight with JIRA Service Desk.  I have hit a wall, when I am trying to create the object from the JSD Portal .   I have seen conflicting information as to how to implem...

• cloud
• jira-service-management

Is there a way or means to provide temporary access to customers, we are looking for a way to add customers to Jira service cloud who are evaluating products but do not have support yet.  

• cloud
• jira-service-management

I am trying to copy a field value to one of the attribute of insight object  using insight post function, but I am not able to find the required attribute during the search. Is this possible to ...

• cloud
• jira-service-management

Hi, I'm trying to create a ticket when an asset or license is about to expire in my Insight Object Schema. It sounds like Insight Automation has been moved from the Insight page to the Jira Automati...

• cloud
• jira-service-management

Hello, Every time a new customer creates an account, it is stored in root (not an organization) and I would like to assign them to organizations, based on their email address (different domains) Is...

• cloud
• jira-service-management

If I delete a User, what happens to their tickets,  boards or filters ?

• cloud
• jira-service-management

Hi,  I belong to two projects in Jira Service Management. Unfortunatley I cannot find where to unsubscribe from a project. I do not want my admin to unsubscribe me. I want to do it on my own. I...

• cloud
• jira-service-management

Hello, Is it possible that a request type hidden in the service desk is not visible in the filter when the user access to "My requests"?

• cloud
• jira-service-management

Hi everyone,   Does someone know what is the Equivalent trigger of "When linked issue is transitioned" (legacy aoutomation) in the new aoutomation?   thankes, Noa

• cloud
• jira-service-management

Hi everyone,   Would like to hear your advice about notify an agent when customer replies,   I'll describe the use-case:   If the agent set the issue type as bug- A linked issue...

• cloud
• jira-service-management

I have set up a business project for my creative team and need to allow email requests is this possible

• cloud
• jira-service-management

I am trying to create a connect or forge app? After installation of the app the user gives api key in the app?I would like to encrypt and store the user input api key in entity properties(https://de...

• atl-dev
• cloud
• database
• encoding
• jira-app-development
• +2 more tags...

Hi, I have a couple of Insight custom field in my issues. While these fields do appear in the search issues screen, when adding them to the dashboard these fields appears to be empty. Search issue ...

• cloud
• insight
• jira-service-management

JSD allow user to create issue without filling mandatory cascading field. If first level LOV is filled user able to create the issue even if the field is mandatory. We need both level of casca...

• cloud
• jira-service-management

Hello all, Unfortunately I have not managed to make a phone number in a ticket clickable (like mailto). Can someone please help me and explain how it is possible to make a phone number clickable ...

• jira-service-management
• jira-service-management-server
• server

Hello! How can we hide a project from the customer portal? We'll send the link for the request form, but the project should not appear in the portal. Our clients use the portal to search for answers...

• cloud
• jira-service-management

Hi, we want to import specific attributes of an insight object from several imports. So lets say for example: Object Type: Test Attributes: Name (Label) ID Description Category   Now we...

• import
• insight
• jira-service-management
• jira-service-management-server
• server

Hi everyone,   when i move an issue, in some cases the 'map statuses' step is available, and in some cases it's skip on this step ans i cant set the new status.   Does somone know why...

• cloud
• jira-service-management

Hi, I need to update the fixed version of a number of issues in a collective way, I think there is a Bulk Change or Bulk Edit functionality under the tools however the only dropdown item I'm able to...

• cloud
• jira-service-management

Hello All, I'm attempting to create an Microsoft SQL 2016 server database for migrating the data from the internal (H2) database.  Since I have very limited skills working in MS SQL, I have con...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server