Jira Service Management

Hi everyone,   So I'm trying to figure out Jira Service Management and have a question about the price. It states that up to 3 agents it will remain free. Will it actually be free or will they...

• cloud
• free
• jira-service-management

For a very specific use case we want our users to create their tickets via the Jira customer portal and follow-up on them in Jira, not on the portal. After creation on the portal the user is immedia...

• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Recently upgraded to JIRA 8.15.0 and whenever public users attempt to create an account, when they click on 'Sign Up', nothing happens and the CAPTCHA resets. Literally, if I test it myself, I can ke...

• atl-rvw
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Dear support,   at MSF we have one service management project and 5 next-gen projects. Some of the service desk projects are linked to next-gen project tickets. I need to automate that a noti...

• cloud
• jira-service-management

Hi, how can I send an SMS notification to an user when there are an update in the ticket?   I see in the plan:   Alerts & notifications Unlimited alerts, unlimited email and SM...

• jira-service-desk-cloud
• jira-service-management
• sms

Hello, we have just started with Confluence as our main KM Tool and JIRA Service Management for handling issues reported by our Clients - to give a little of context, we are providing different cons...

• cloud
• jira-service-management

Jira Service management - Cloud Version Is there a way to ignore the address from a web portal and switch it of the users address when ingesting email tickets from a group/system mail box attached t...

• cloud
• jira-service-management

Hi! We're using Jira Service Desk (cloud) and would like to start using an asset management system (for our hardware) in the Jira Cloud as well. The app "Insight" seems to be a good choice, but we r...

• cloud
• insight
• jira-service-management
• sccm

My company is using JIRA as our ticketing system but now I want to start building a time tracking for SLA contracts and I need to see when individual steps were updated not only the last updated valu...

• jira-service-desk-cloud
• jira-service-management

I need to be able to export my issues with full history including time-stamped approvals. I can see comments, in my exports but not approvals. I have a 2 step approval on most of my request types and...

• cloud
• jira-service-management

Troubleshoot a re-index failure in Jira server, We follow the steps in link for troubleshooting none works  http://pajhojira/plugins/servlet/troubleshooting/view/

• jira-service-management
• jira-service-management-server
• server

I have never heard of this company until I Received the email below. Please tell me what this is about. It came from this email address. noreply+80b06452f18636cec3c8ceb2f777edd1fcc9e8c2cda83463fc0c...

• cloud
• jira-service-management

Hi , I have a problem now need help from JIRA experts like you. Our SLA is 24/7 based, so we need to cooperate with another organization to solve the incidents created after hours.  I can cre...

• cloud
• jira-service-management

We have two versions of the product. I want the customer to be able to select the version as appropriated. I created a new custom type with the two versions V7 & V8 as selectable drop down. &nbs...

• cloud
• jira-service-management

I'd like to port over from zendesk but can't seem to get Jira to do what I need. Some of my customers would rather be texted with their ticket but it seems like you can only add a ticket or customer ...

• cloud
• jira-service-management

Hi, I’m involved in a project to improve prod support / dev processes and I’ve learned that our teams already (for years) have Jira Service Mgmt (Cloud) and Jira (Server), with the Backbone plug-ins...

• backbone
• cloud
• jira-service-management
• k15t

Hi, we need to have in JSM a report per Organization (these are our customers) of all closed tickets in a period with fields like datetime created, reporter, subject, assignee, time spent, datet...

• cloud
• jira-service-management

we got error as all user can't log in to jira service (username or password not correct), we restart the server to fix the issue  after restart we get different error as below we checked t...

• jira-service-management
• jira-service-management-server
• server

I would like to migrate data from Zendesk to JIRA Service Management. a)Customers b) Tickets  Is there any guidance on how to achieve that ?  

• cloud
• jira-service-management

Project pA is in a free site sA. I want to move pA to a company site sB. Is it possible? And if not can I see the issues from pA on a board on sB?

• cloud
• jira-service-management

Hello, we are a small company supporting the IT of our customers and dealing with IT projects. Our customers are always other companies, having personnel of course. Basically what we are looking for ...

• cloud
• jira-service-management

When I'm creating an issue in Jira (Service Management) I need the customer can see it from the portal. I've tried adding the customer as request participant but the customer doesn't see the issue. ...

• cloud
• jira-service-management

Hello People, Since we are using Jira Cloud that we use in Priority 1- Critical 2- High 3-Medium And in one project, at the midle of the project the customer decided that he wants the priority l...

• cloud
• jira-service-management

We have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus in a cloned ticket on the clients project,&n...

• automation
• cloud
• comment
• jira-service-management

Interested in integrating ServiceNow 'Projects' with JIRA user stories and wondering if this is possible?

• cloud
• jira-service-management