Jira Service Management

On the Requests page on the Customer Portal when you select the dropdown 'open requests' it shows all service help desk statuses to the customer as an option to search by. Is there a way to stop the...

• cloud
• jira-service-management

---Data Center - Starting February 2, 2021, Insight - Asset Management will be integrated into Jira Service Management Data Center 4.15. Insight Discovery will be available to download for free ...

• cloud
• jira-service-management

How does the agent based Discovery tool work for Insight. I have been looking into Discovery as a add on to my Insight project but want to know more about running it through a discovery-agent. I...

• cloud
• insight
• jira-service-management

Hello team...what is the best want to take a customer facing project offline to perform some testing (new automations). This would only be for a few hours but it is critical that customer do not acce...

• cloud
• jira-service-management

Hola,   Después de mucho leer e intentar hacer redirecciones 301, CNAME... ¿alguien puede darme una solución para pasar de la url del portal del cliente Pasar de https://team-15xxxxxxxxxxxxx....

• cloud
• jira-service-management
• redirect
• url

Hi there! Is there a (non addon) way to update the "Security Level" through legacy automation? I've had to set up legacy automation as we had a requirement to set "Request Type" based on keywords...

• automation
• cloud
• issue-security
• jira-service-management
• request-type

Hi all, I need some help to understand in deep the number of automation rules multiproject execution . Scenario: I have a JSM product with standard plan (500 automation execution) and a JS with prem...

• automation
• cloud
• jira-cloud
• jira-service-management

Hi is it possible to bulk enter a list of "customers" into the system?

• cloud
• jira-service-management
• rest-api

Hi   Is there anyway people are aware of, to bulk log a number of tickets in one go, from data in a spreadsheet or other source of data?    

• cloud
• jira-service-management

Good morning,    We want to create a service desk for our clients and they will have access to a portal. Please find below the case of our issue:    When a client complete the...

• jira-service-management
• jira-service-management-server
• server

I am seeking to embed the service desk widget in our react app so that it opens on a specific knowledge base page, based on the page/URL on which the widget is opened from by the user. e.g. widget...

• cloud
• jira-service-management

Hi. I have a problem. I set up a few projects on the board. I don't know why, but a few have disappeared. The tasks belonged to me, I am the administrator. I can't see them and neither do the others....

• jira-service-desk-cloud
• jira-service-management

Hello   I am checking the integration of the service registry between opsginie, Insight, and Jira service management ( premium).  When I assign a service to a ticket, I cannot see much a...

• cloud
• jira-service-management

Hi there,   Hope you could help me re below issue I'm having now. Story: currently we are using Jira Service management: users send an email to a dedicated email address and it will generate...

• cloud
• jira-service-management

Couldn't send request. This form contains a hidden field that does not have a valid default value configured. Im facing this problem, check all the fields everything looks fine. pease help!

• cloud
• jira-service-management

I'd like to understand what the best practice is for automatically creating customers in a Jira Service Management service project, based on their presence in a Google Workspace (formerly G Suite) or...

• cloud
• jira-service-management

I have create a Employee onboarding form in Jira Cloud. Inside the form, I have three fields that is tie to Insight Object. Cost Center with attribute Department  Position with attribut...

• cloud
• jira-service-management

I would like to explore the use of JSM as the primary place bugs and issues are raised, both by our customers and internal support team.  Our Development teams are using a Company-Managed Jira ...

• cloud
• jira-service-management

I've made an automation to set the Assignee as a Request Participant upon assignment. This is to get around the fact that customers can't see the assignee from their portal but they can see Request P...

• cloud
• jira-service-management

Hi there, is there any chance to add in the subject of the customer notifications email also the status of the ticket (by insert variable menu list (${request.status}) ?   thanks in advance

• cloud
• jira-service-management

We are trying to expedite and through use of mobile devices complete our asset inventory, specifically inventory for Payment Entry Devices which are required for PCI compliance.  We had existing...

• addon-com.riadalabs.jira.plugins.insight
• cloud
• insight
• jira-service-management
• qr-code

How can I change this wording around the Browse Button of the Attachment area on my Portal Page   Drag and drop files, paste screenshots, or browse   I have gone into the Attachment Fie...

• cloud
• jira-service-management

Hi All, I need to calculate Working Day/ Business Day  of the Month, when the Ticket is created. For Example: If ticket is  created  3rd May 2021, i.e. Monday, then Working Day=1 ...

• groovy
• jira-service-management
• jira-service-management-server
• jql
• scriptrunner
• +2 more tags...

• addon-eu.softwareplant.biggantt
• atlassian-marketplace
• big-gantt
• cloud
• integration
• +1 more tag...

I currently have 3 Jira projects, each one for a specific client, however, in the service portal all users can see the other existing projects and enter other types of requests.   Project Clie...

• cloud
• jira-service-management