Jira Service Management

Email for Jira Cloud are getting held in mimecast at my organization.  I want to whitelist the domain and I assume I will need to IP as well.  As the cloud service IP is dynamic, how can I ...

• cloud
• jira-service-management

Automations are slow to update Issue Type values. This leads to subsequent conditions in the same automation or separate automations to fail. Automation "A" is designed to update the issue type fiel...

• automation
• cloud
• jira-service-management

We've had 2 JSD projects setup for about 6 months now - and everything is working fine.  We just added a new JSD project this month - and it appears to have a completely different look and feel...

• cloud
• jira-service-management

I've properly setup workflow and workflow scheme. I have only 3 states "Open", "In progress" and "Done". There are no conditions on transitions but there are triggers. When I create a new branch the ...

• cloud
• jira-service-management
• smart-commit

Can you remove a customer and then re-add them?

• cloud
• jira-service-management

I need to remove the text field that is on the Customer Portal and I can't find how to do that.

• cloud
• jira-service-management

    All fields are not exported when we are exporting the issue to word or excel.  

• cloud
• jira-service-management

Hi, can there be a workaround to store the customer name somewhere if not organization then? The root cause of this problem is that "private request" and population of the name applicable customer,...

• jira-service-desk-server
• jira-service-management-server
• server

Hi! I need to create a queue that shows me the issues whose "Time To Resolution" is close to expiring. I have tried with the following JQL but it is showing me issues whose "Time To Resolution" hav...

• cloud
• jira-service-management

Hello,  Are there any new or updated app for customers using JSM. Jira Cloud by Atlassian is awsome :D we would like something like that for customers. Can't find any.  

• cloud
• jira-service-management

Hi All, I have created a project and I am the admin of it.  Inside this project, I have created an Organisation and added few users to it. But in the portal, they are unable to see issues ...

• cloud
• jira-service-management

Hello, friends!   I am trying to set a custom notification scheme. I want to implement it in the new "Project Automation" rather than the "Legacy Automation"   The "Legacy Automation" ...

• jira-service-desk-cloud
• jira-service-management

We are using JSM Premium (Cloud), in a classic Service Management project. Do we have the ability to use our own company email address on outbound emails? (We have it set for incoming). Currently inv...

• cloud
• email
• jira-service-management

Hola 1 Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte.    2. Como puedo enviar un mensaje a mis clientes agregados...

• cloud
• jira-service-management

Need to be able to point Insight at my AWS infrastructure and build Insight objectSchema. I see that this is available for Data Center, but once again, that same functionality does NOT appear to avai...

• aws
• cloud
• discovery
• insight
• jira-service-management

We recently renewed our support for multiple Atlassian (server) products. For rest of the server and app products, we do see developer licenses to be used for non-Production environment. But, not see...

• jira-service-management
• jira-service-management-server
• server

Hi community,  I have enabled popup screens between transitions in my Jira service workflow (e.g. when someone clicks to move status to "reviewed" status, a screen pops up and they have to add ...

• cloud
• jira-service-management

Temos liberado o Portal de Contato para nossos clientes, onde eles podem acompanhar artigos publicados por nós, abrir e gerenciar chamados. Temos a configuração que todos os usuários de um mesmo c...

• cloud
• jira-service-management

Hi! I am using Scriptrunner web fragments,  I would like to know how to restrict web fragment for a specific request type of a specific portal. In the documentation of Customizing the UI: ht...

• jira-service-management
• jira-service-management-server
• scriptrunner
• server
• web-fragment

Hi All, I am aware about the public sign-up option available within Jira Service Management that allows customers to visit the portal and sign-up with email verification or direct sign-up without em...

• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

Hi there, I need assign two responsible on a form, is that a possible? I tried created a group, but not appeared on screen that select users. Thanks,

• cloud
• jira-service-management

Example: I have project admin rights for my project. I have a Project A. I create orgA1 and add customer Tom1 to the orgA1. When Tom1 logs in to file a ticket with us, he sees "Jira Service Desk...

• cloud
• jira-service-management

Hello Guys, We have Normal, Emergency and Standard Changes in our Change Management, So does we have any Templates for the Standard Change in the change management..?   Many Thanks, Kevin.

• cloud
• jira-service-management

So I have just installed the new TEAMPLOYEE app as advertised by Atlassian via LinkedIn. I have 50 agents in my instance, but only 4 names are filtering through to the app.   Is this a person...

• cloud
• jira-service-management

I am trying to enable single sign in with JIRA in calamari (Which is a third party consumer having  JIRA integration) however , there is some security error callback in the consumer URL.  ...

• app
• cloud
• jira-service-management