Jira Service Management

I am looking at using JIRA service management for a support team and have a few requirements that would need to be filled. They are listed below, please let me know if you know of any answers. &nbsp...

• cloud
• jira-service-management

Hi  I have configured notifications and emails are being sent on our behalf using ithelpdesk email address but not DKIM signed. We have configured DKIM Setup on DNS register and on validation ...

• cloud
• jira-service-management

We currently have internal and external stakeholders making requests to an email address connected to an incoming mail handler on JIRA that creates/updates tickets on our project. We would like...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I cannot get the syntax working to automate JIRA. I am trying to automate the request type to be changed automatically depending on the summary of the ticket. For example, in a ticket that has the w...

• cloud
• jira-service-management

Hello, I´m unsing an automation to set the expiration date of the issue, using the function PlusBusinessDays, but I need to exclude the holidays/public days . I added the holidays in the calendar. B...

• cloud
• jira-service-management

I recently set up a Service Management project.  I am set as an admin on the project and I have added several Service Agents.  When we started getting tickets, we noticed none of the Servic...

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• jira-service-management

My boss liked Jira, but he chose the Service Management version... It's close, but a few differences I've noticed from what I've been trained with. What is this for, vs Software?

• cloud
• jira-service-management

Hi Community, I want to develop custom reports. In my department I have 6 teams, I would like to report week on week on the following: For each team, how many tickets did they get assigned, how ma...

• cloud
• jira-service-management

We are a MSP using Jira, and i need a way for customer to submit, edit, and check the status of a ticket

• jira-service-desk

Hi, Is there a way to hide component values? Some components we have in JIRA are no longer in use but we still need then to report on older issues. It's looks like I only have the option to de...

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• component
• jira-service-desk
• jira-service-management

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• jira-service-management

I can not for the life of me understand why i can not link insight to jira asset management.  I need help.  Even tutorials im watching don't line up with what im seeing.  please help.

• cloud
• jira-service-management

Hi There, I wonder how I can add an (expected time to resolution / Time to resolution) field on a Jira service desk ticket to be viewed by the reporter  

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• jira-service-desk
• jira-service-management

Hi,   Is there aby way to add new group level hirrehy for Jira Server? So that a user could choose category, than choose subcategory and only then create a request.   I found such featu...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

...he seperator string of each part) HttpURLConnection connection = (HttpURLConnection) new URL(finalUrl).openConnection(); connection.setDoOutput(true); connection.setRequestProperty("Content-T...

• jira-service-management
• jira-service-management-server
• server

Hi there, Some doofus (no names) deleted all of the SLA reports from my service management project.  Where can I find out how the standard SLA reports are defined so I can re-enter them? Thanks

• cloud
• jira-service-management

Hi We currently have one issue type "Log a Request" and only users within the organisation can view all issues logged by others users within the same organisation. We now want to create another iss...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

お客様からの特定のメール返信がJIRAに届きませんでした それ以外のメール返信は添付ファイル付きでも正常に届いています。 届かなかったメールは添付ファイルが4つあり、ファイル名が長いようだがそれが原因でしょうか。以下ファイル名です。 ・318_0_0.905_20210316004200_SPSE-0721f596306cb9220cb3b42ec0c5f59b_1.zip ・691_0...

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• jira-service-management

Is there a way to auto assign a certain agent to new service desk tickets that come in?    

• atl-orange
• cloud
• jira-service-management

Hi Team, I need help with setup as when we are trying to reply back from outlook to the ticket it bounces back for two users but not for the other one user.   Can anyone please suggest th...

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• jira-service-management

I am trying to create specific products to choose from within my service desk tickets from Insight. I have managed to create the products and link it within the ticket however I cant figure out ho...

• jira-service-management

As you suggest in https://jira.atlassian.com/browse/JSDSERVER-4340 we need apply Workarround 2 - "The retention period can be set via a direct database update" Our customer is using JiraSD for...

• jira-service-management
• jira-service-management-server
• server

Hello, There is a plethora of tickets solving the issue where: Person A creates a ticket, operator responds, person A cc's person B, and person B's response creates a new ticket. This is similar, al...

• cloud
• jira-service-management

We have separate instances of JSD & JIRA Software that use separate JIRA Core instances.  We were hoping to use the move capability in the tool but that is not available being on separate JI...

• clone
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Is it just me or have other people seen the formatting of dates in Jira become diverse? In the old format view we had our dates as: dd/Mmm/yy (e.g. 23/Mar/21)  and that format persisted throu...

• cloud
• date
• jira-service-management