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What is the best practice to use in SLA, Priority or Urgency?

What is the best practice to use in SLA, Priority or Urgency?

What is the best practice to use in SLA, Priority or Urgency?

if Priority, how can i remove the other drop down menu below as we only need High, Medium, Normal & Low selection?

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Priority works fine. If you want to limit the options then you first need to be a system admin and go to admin > issues > priorities. However, be sure to consider all projects as this is a system configuration setting. So all projects will be impacted.

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What is the best practice to use in SLA, Priority or Urgency?

1 answer

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