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Jira Service Management
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How can I add a video file to the pages section of the knowledge base?
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Hi all, I'm using automation to process subjects on incoming emails and set multiple values on a ticket from it. Everything works great as long as the email is typed with the proper casing eg: "David...
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A abertura de chamado por e-mail parou de funcionar sem o menor motivo aparente. tentamos resetar a senha e passou a apresentar esse problema coloco aqui uma imagem do problema ocorrido
448 views 1 0 Deleted user May 28, 2021 -
I see that we have subtasks for our JSM company templates but we need subtasks to serve as checklists in our our Team project types for JSM. How do we do this? I could not find anything on the commun...
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Hi all, I've followed the instructions in Define approvers for a request type | Jira Service Management Cloud | Atlassian Support I have a custom "User Picker (multiple ...
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Not currently getting any tickets created after configuring an email at project -> Email requests -> add email. The emails are received to the email address fine but doesn't crea...
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Hello, I am currently testing the service management tool to report issues related to our Microscopy lab and the facilities associated with it. Most of our facility users are from (UC Berkeley)...
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I do not see 'Customer Invited' event in the Customer Notifications settings, but it should be there according to this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/07/cust...
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I installed Jira Cloud for Excel and setup to Get Jira Data from a filter in a Jira Service Management Project but the extract is having a problem with two timestamp fields that are to be extracted. ...
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In JIRA service desk 4.13.1, I found a strange issue. Uploaded files gets versioning added to it. Steps to reproduce: Scenario 1: 1. Upload file (example: file.txt) and click "Cancel".&nbs...
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I juste found out that, for Atlassian, the financial year 2022 is from july 2021 to june 2022. Are the quaterlies in the Atlassian Cloud roadmap the same to their financial year ? For Th...
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Good Day, I have a problem with the view screen on the customer portal. The order of the fields on the create issue screen and on the portal are the same, however, when the issue is created it displ...
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Hi, We are using the atlassian-connect library to call a REST that should give us a list of all users that are reporters in a certain project. We need to use authenticatedAsAddon (and not ...
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We are running Jira Server and we have been using the User Profiles for Jira add-on to fetch user properties from LDAP. We would like to migrate our instance to the Atlassian cloud but this ad...
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Hello Team, I wanted to show the DateTime stamp to my All Open Tickets. I can understand if I hover my mouse I will be able to view the date along with timestamp. is it possible to show the comple...
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Hello, Many a times when customer sends an email Service Request to us, they mark it to more than one email ids. These are their own team members and / or Managers. When they receive email not...
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Is JIRA Automation valid for email submissions?
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Hello, We are using Jira ITSM for a few month now. The issue is that our customer can't open any attachement when we send them by Email. It seems that the only solution if for them to have an accou...
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Hi, 1) Do I need to maintain customer list inorder for them to submit cases through portal ? Where should I maintain it ? 2)If I have customer outside the organization do they need to signup in ji...
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Jira Service Management -Customer Portal Can I configure the customer portal landing page to show the list of issues which are requested by the logged in user as soon as I login? so basically I wan...
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I have created a single select custom field for my project. It's a mandatory field and needs to be updated with specific set of selection only. I have configured it on the Resolve Issue Screen...
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Hi , Could you please help me to know the API to find the User Name? So that we can use the API for update the user name in jira tickets.
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For few of the issues created in Jira, the right side of the screen is empty. i.e Couldn't see the Component, Assigned Developer, Development, Fix Version, epic and so on. But we could able t...
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Hi Is it possible to change the default portal URL to a simple URL for a particular project ? suppose the default portal url is https://enterprise-...................../4 & I want to c...
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Hi, I would like to get your insight on the below: 1- I was wondering if I set for 5 separate IT teams in my company, 5 support projects, and I do not want the team members to see on their dashboard...
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