Why I do not see 'Customer Invited' event in the Customer Notifications settings

[Maria Poltinina]

I do not see 'Customer Invited' event in the Customer Notifications settings, but it should be there according to this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/07/customize-your-invitation-emails-to-customers

Am I missing anything?

[Angélica Luz]

Hello Maria,

Welcome to Atlassian Community!

The “Customer invited” notification is only available on Jira Service Management Cloud. 

For Server, there is a feature request suggesting this option which is already “In progress”:

• Customize Customer invitation e-mail and welcome email

Atlassian Update – 4 March 2021
Hi everyone,

This is Charlie from the Jira Service Management, Server & Data Center team. We’re excited to let you know that we’re starting work on this suggestion. While we don’t have a concrete timeline on the delivery, we hope to roll it out soon and will update the status here when we have additional details.

Please, click on vote and also watch to receive updates from our product team.

Kind regards,
Angélica