Jira Service Management

I am trying to do an Automation in JiraService Desk * Incoming Webhook * Create ServiceDesk Customer * Create Issue Here is what happens: 1) POST attempt #1 => Customer is created (but ...

• cloud
• jira-service-management

I want to create an Object Schema/Schema in Insights and use the field in existing project. I have Team Managed Project, is this possible?

• cloud
• jira-service-management

• cloud
• jira-service-management

With the old issue view, if I have a custom text field such as 'Contact' and I entered a name into that field and saved the issue. If I started typing that name, autosuggest would display that name f...

• cloud
• jira-service-management

I received an e-mail from jira@cbteamsupport.atlassian.net(John)and I have a very important issue I need to reach him urgently , please help anyone who can see it as soon as possible please 

• jira-service-management

I edited an article for my knowledge base, on Confluence, the other day. I closed it after working on it for several hours (over a couple of days). My save interval is set to 30 seconds. To note, I p...

• cloud
• confluence
• jira-service-management

Greetings, I am setting up Insight Discovery via snmp. I can connect to devices, but no info is pulled. Do I need to have patterns setup? To begin with I am scanning Nokia mpls devices. Any help woul...

• cloud
• jira-service-management

A Customer was added to an organization (email is 100% correct), the customer is being displayed in the list of an organization. But the invitation email didn't come to the customer. How can the cus...

• cloud
• jira-service-management

I've been trying to find an asset management application, that will allow me to manage digital and physical assets and stumbled upon Jira Cloud Asset Management. All of the documentation is available...

• cloud
• jira-service-management

Hi! Is it possible to reference eg. the creation-date of an issue within the jira-service-desk customer-notification-mail? That means, are there only Variables available, which are in the drop-down...

• jira-service-management
• jira-service-management-server
• server

User have two different instance for jira and jira service desk (both on cloud) mydev.atlassian.net/ (for Jira and Confluence) mysupport.atlassian.net/ (for JSD). Can we use same Confluence for bot...

• cloud
• jira-service-desk

Hello,    I want to hide the field to search issue with status in my jira portal but i dont know if it is possible. I've changed the name of the status in the issue type but when i click ...

• cloud
• jira-service-management

When I'm inviting a user for a project it uses the project name as sender. Is there any way I can change that so I can have multiple projects with the same sender.  

• cloud
• jira-service-desk
• jira-service-management

Can I change the name "external service project" to something else?  This refers to the automatic email that my users receive.

• cloud
• jira-service-desk
• jira-service-management

Hello   Is there a way to mark or classify an agent as absent so that if they have open requests that get replied to while they are on holidays these can be handled with an auto reply, and the...

• automation
• cloud
• jira-service-management

Dear All, Is there a way to modify the notification text, which is received by email for status change? In the customer notification window there is no option to do that. I mean regarding the text w...

• cloud
• jira-service-management

Hi All, I have multiple customer notifications setup to be sent out to the ticket raiser/reporter, these notifications are for mainly when the status changes on a ticket, someone is assigned to the ...

• cloud
• jira-service-management

Is there anything new about this problem? We have several projects who can all be seen on the ServiceDesk. For data protection reasons, we would like to prevent this. Customers of company XY shoul...

• cloud
• jira-service-management

I'm trying to see if Jira ITSM can work as a ticketing system for our end customers. As far as my research goes, it seems I would need to sign up on JIRA first? That seems to be quite an extra step ...

• cloud
• jira-service-management

Based on this article from Atlassian, I was under the assumption the Insights asset tool could be used on team-based projects. However, when I engaged a premium JSM trial and configured some Insight ...

• cloud
• insight
• jira-service-management

I have the following workflow which is working more or eless using zap: if the new Jira issue is created a new Trello card is created as well with the same description. However, if there are attachme...

• cloud
• jira
• jira-service-desk-cloud
• jira-service-management
• trello

Hi there i was wondering is there any way to set the default share with to the organization. Right now if we open the dropdownit shows the option of no one. Is there any way to get rid of no one so...

• cloud
• jira-service-management

Assume I have set up a new JSM site and Opsgenie is included. I have not been able to find a way to have alerts trigger issue creation in JSM. I can't find any documentation on doing so. How does ...

• cloud
• jira-service-management
• opsgenie

Hi I'm using Jira Service Desk 4.13 on prem.   I am new to this group and I'm digging into some reports I'm inheriting. I see a report called "Service Desk Time to Resolution". I see that it's...

• jira-service-management
• jira-service-management-server
• server

This seems like a very standard scenario but I can't find anything in the UI that looks like it would achieve what I'm trying to do.   I'm trying to add a custom issue type, say a request spec...

• cloud
• jira-service-management