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Community resources
Community resources
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Jira Service Management
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Hi, I'm trying to set up either an automation or workflow whereby when you close a problem, all the associated incidents automatically get closed, preferably with the comments on the problem resolut...
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Hi, I'd need to remove customers form a specific project while keeping them on other projects. I've had a look to the topics on the Community but didn't find the answer to my need. I've trie...
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Required KPIs On time delivery % = (Completed stories / Committed stories )*100 Completed Reliability% = (User Accepted stories / Completed stories )*100 Effort Estimation Variance =(Estimated ...
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Hi all, I am trying to set up the view screen for my issue, but I am having some trouble. There are two fields (image attached) that do not show up on the view screen no matter what I d...
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プロジェクト設定にある言語サポートの機能は、Atlassianアカウントを持っているユーザーがログインして、プロフィールで言語設定していないと使えないという理解なのですが、これをアカウントを持たないゲストのユーザーが使う場合でも、OSやブラウザの言語設定を見て切り替えるような使い方はできないのでしょうか？ 弊社サービスにて、Atlassianアカウントを持たない不特定多数のユーザーからのお問い...
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Hello! Relatively new to the backside of Jira and am in the process of setting up a small service desk combined with our engineering department. Currently at the point that my service desk projec...
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Hi all, We have a service desk project where we don't use a portal, the issues form via API from a mobile app. The issues all come in as the same default issue type, and then we have a custom...
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I have an approval work flow to pick approvers for an invoice approval. But I also want to achieve that if the amount over 10k, the level 1 manager approve first, then the request goes to higher leve...
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not able to tag persons in sometimes. It is working fine in some time and not working some times.
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I'm new to the Jire service management environment. We've been testing it for serveral weeks now and have purchased a standard plan. I'm wondering if there is an easy way to extend the func...
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The current macOS JIRA app doesn't display approval requests properly (I'm unable to see when someone approves, or who). I can see who is on the approval list, but I can only see who approved a reque...
817 views 2 1 Deleted user May 7, 2021 -
How do I configure a custom URL to a portal site for Jira Service Management?
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...ssuetype=10007,reporteruserkey=ug:3c0cb3eb-f259-46c6-9fc5-532ceddfb142,bulk=ignore,createusers=false,notifyusers=true,ccwatcher=true,ccassignee=true,stripquotes=false before it worked but I changed t...
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Hey Everyone, I have an automation rule I can't figure out. See the rule image below. Basically, I am firing a trigger based on new Epic getting created. Then I create another issue. Part of that is...
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Hello, I would like an OpsGenie incident to be automatically created when a JSM incident (submitted via a service portal request) is created with a certain priority level, or based on some other f...
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Hello Community, I have a problem with one of the projects in my environment. I have an automation that when a new item is created with a specific JQL. After creating this automation, edit a custo...
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We are currently running Jira, Confluence and Jira Servicemanagement all on the same server. We are aware of the changes that have been made regarding Jira Data Center and are planning ou...
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I was part of the project to setup our department's JSM projects. For some reason my user name is now apart of every action that takes place. For example, comments and customer emails hav...
660 views 3 0 Deleted user May 7, 2021 -
Hello, For the majority of support tickets I receive, I need to create additional development tickets (hd/sw) which I link back to the support ticket and can easily display those links in the queue....
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Hello all, We are still setting up JSM Cloud for our company, while using it to support our internal customers (IT users). We're using a dashboard that looks pretty good to me, but I'm missing one t...
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Hi I have configured custom email notifications via automation. I am having trouble trimming names of graphic files when there are more than 1. My case works only if there is 1 attachment at a time...
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Yesterday I added Service Levels in some of our Request Types to try to restrict certain agents from editing request types that do not fall in their area of expertise. Very shortly afterwards, ...
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I am building a service request project and would like the workflow to automatically assign to direct supervisors for initial approval, then once they approve it goes to Operations for approval befor...
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When creating a new service management project the customer notifications with sample text and layout are created. We always have to change because we use another text and layout, which is equa...
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...ontract end date,Account Manager,Warranty,Total time ,00022016,,,Wayne Enterprises,Standard,Active,04/02/2021,04/02/2022,Mike,false,3600 ,00052015,,,Initech,Total,Active,20/09/2020,20/09/2021,Charly,true,1...
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