Can I add/remove items in the Customer Portal Screen?

[Administrador Jira ITSTK]

I am trying the customize the Customer Portal Screen, when the customer wnat to see the issue details with his profile, I want to add/remove items in the following screen:

How can i add/remove these items? Thask a lot.

[Nic Brough -Adaptavist- · Accepted solution]

These are transitions you have chosen to make available to the customers.  You should be able to remove them by removing the "customer can trigger this" option from the workflows.

[Administrador Jira ITSTK]

Thanks so much for your help, TI am going to test your suggestion too

[Ismael Jimoh]

Hi @Administrador Jira ITSTK 

You should be able to add or remove them here: https://<your-domain>.atlassian.net/servicedesk/admin/<Your-project-key>/request-types/request-type/8/request-form

Switch to the request form and you should be able to edit the fields shown in the portal.

[Administrador Jira ITSTK]

Thanks so much for your help, TI am going to test your suggestion