The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
Make sure you incude a support zip when you create the ticket or your log file in case you can't create a support zip.
You could also try to describe your problem here on the Community but be aware that there is no guarantee in getting a solution here as the community is powered by volunteers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.