Automatic closure of issues

[Melle van Keulen]

I'm trying an automation that automatically closes issues if it's in a certain state (open) and hasn't been updated for a certain number of days (14d).

When I run the automation, I get an error which says: "The automation rule "...automation rule..." failed due to an error in your Jira installation.

Can anyone tell me what is wrong with this installation? 

[Joseph Chung Yin · Accepted solution]

@Melle van Keulen -

In addition to what @Jack Brickey has mentioned, you should also look to see if your project's WF allows a transition from the OPEN status to be moved into the CLOSED status.  If not, then you must create that transition.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Melle van Keulen]

Both @Jack Brickey & @Joseph Chung Yin , thank you! The workflow didn't allow a transition from open to closed, I think that was the cause. 

[Jack Brickey · Accepted solution]

The error doesn’t seem to be automation rule specific. Can you write any other basic rules and get it to succeed? Just try to create a manual rule that creates an issue. If you continue to get that error I would contact Atlassian support directly.