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Cheapest solution to lack of "Snippets" or "Canned Responses" in Cloud.

Benjamin Richey
July 28, 2021

As the title states.  I am horrified that the cloud version does not have anything that equals Hubspot "Snippets/Templates" or system of entering in Canned Responses.  I have viewed the ticket and see this is something being worked on, but until then does anyone have any recommendations for addons to provide this function.  I do not really have a budget for addons, so the cheaper solution the better.

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Joshua Sneed Contegix
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July 28, 2021

Hi Benjamin,

Read-only page in Confluence and copy/paste. Cheers!

Benjamin Richey
July 28, 2021

Hey, Joshua.  Thanks.  I did not think about putting them up in a read only.  I really do not need anything fancy.  I think that will work just fine.  


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Jack Brickey
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July 28, 2021

Free or cheap solution - look into an auto text expander app, e.g. autotext text expander, phrase express These solutions provide a very feature rich solution for a reasonable price and some free (but less feature rich).

Marketplace app - canned-responses-pro-templates-for-jira I have not used this but am impressed by the solution. It seems simple, powerful and easy to use. 

and FWIW, I also agree that this should be part of JSM and am hopeful that it is added in the near future.

Benjamin Richey
July 28, 2021

Awesome.  Thanks Jack!  I will definitely check out the auto text expander apps.   

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