Relationship Between Resolution and ResolveDate

[Olive Sun]

Hi There,

I used to think that once an issue is transited to a status in which StatusCategory = done, then the resolved date will be set. However, it seems wrong.

We have many issues in the final status but do not have a resolved date. Any thoughts?

Thanks,

Olive

[Joseph Chung Yin · Accepted solution]

@Olive Sun -

In Jira/JSM, "Resolved Date" is set when "Resolution" value is set for issues.  You need to check your project's WF for your terminal (final status) to see if there is any setup where it applies the resolution value.

In your case, I can tell those issues in the final status that their's Resolution values are empty (represented by "Unresolved").

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Olive Sun]

Thanks, @Joseph Chung Yin

Totally understand now!

[Joseph Chung Yin]

@Olive Sun -

Excellent.  Glad to help.  When you have a chance, please click on "Accept answer" button.

Best, Joseph