SLA service time value

[Deleted user]

Good morning, there was a demand here where I need to present in a field the time that a call took to be answered, is there any function or native field of the jira? do you have any guidance on how it can be done?

[Jack Brickey]

If you are literally talking about a phone call then no there is no OOTB solution. However, manually the agent can reply (comment) to the customer and that can be used for Time to First Response.