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Community resources
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Jira Service Management
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Greetings, I've had several users reporting an issue not being automatically created via an incoming email message. The reports started coming in after the Jira instance was upgraded in the followi...
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From an issue I am able to create a sub task. When scrolling down the issue I can see all sub tasks, however when looking at sub tasks in the queues and even when clicking into them, I am unable to s...
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If all work items are created in Jira by developers, can they then be linked to the Change Management component (i.e. new change request created automatically) of JSM once they reach this stage?
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Hi, I want to define SLA based on the tier of the Affected Service, so I am trying to come up with a JQL for that. I tried in the issue navigator but I am unable to search based on the service tier...
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Hi All , have a request to create a portal group for Onboarding and off boarding for specific groups of users which can view and submitted the request not sure if anyone have that experience...
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When I'm looking at my queue, I can't tell if the Reporter has made an internal note. It doesn't change the status or the last updated date. Bottom line: I want it to be obvious that a Repor...
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I am in the process of setting up Insight with Jira Service Manager (Cloud) I have an object type called "Applications" that is used to store information about all our enterprise application...
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Hi Folks, I'm trying to build a Custom Rule in Automation for a JSM project. Based on certain When/If conditions I'd like to be able to send an email to a group using the Send Email Then clause. It...
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what remote control apps integrate well with JSD? Thanks.
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Does SharePlus work with just Service Desk 4.18.1. We no longer utilize Jira Software
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People who are on copy on the e-mail for open tickets are open new tickets when they answer the e-mail, can i stop with opening from e-mails that are on copy ?
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Hi, I'm using API 3 to query data from Jira Service Management. https://xxxxxxxx.atlassian.net/rest/api/3/search?jql=project=projectName&startAt=100&maxResults=100 My understating ...
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Preciso habilitar o SLA para um cliente possa visualizar na tela de chamados. Já possuímos SLA configurado, porém o cliente não visualiza.
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Right now im using Jira Insight and im trying to set up a project that allows me to add devices and print label for each device, right now im following the instructions bellow but i can't seem to fin...
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Hi All, Currently having an issue where my tickets aren't being created. Recently I've encountered an issue where tickets aren't being created. Basically from the 22/Jul/21 12:30 PM We are not...
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Dear Community, I checked today, and under our JSM project/Customers appeared all our team. We didn't invite them. Now I have a huge list there, which I cannot delete. I went to People/dele...
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I can't see the page tree on the left side bar of my confluence space, even though the page tree view is selected by default. Is there anything I can do to see it permanently ?
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Is there a way to get a custom field (ex VIP User) to be checked based on a person's group membership? I have a group with 10 executives and I want a custom field to be checked automatically so...
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Hi All, I am trying to edit some fields on the request form, which cannot be found in Request form tab. request form - The request form is loading: and then gives back following fields...
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I see MS Teams for Jira Cloud in Jira Service Management -> Managed applications. But when connecting from MS Teams authentication does not finish and I don't see any option how to assign t...
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Estou tentando aplicar o filtro para ver apenas tickets abertos ou só encerrados no Portal e o filtro não funciona. Há algum bug?
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Dear Community, I am facing issues with setting SLA-s for different issue types I have set up first-time response, and resolution time SLA-s defines goals and JQL, nevertheless, it applie...
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Hi there, I am trying to make a queue in the service desk with tickets that have 'time elapsed > 1000h'. I found the JQL: cf[10106] > elapsed(1000h) where cf[10106] = time to ...
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User forgot the password from Jira account. User want to reset password and need to receive the message by email. It is working at many users. But if the user has email account at the mail service ma...
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Hello, In my JIRA Cloud, when executing a JQL, the time format is HH:MM, but when exporting the result to excel, the format change and it hers XXh XXm My question is, is there a way when exporting ...
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