Jira Service Management in SUSPENDED status

[Francisco Brito]

Good afternoon,

I'm facing a problem where my Jira Service Management instance ( I had the trial going and I intend to continue with the free plan) is in a suspended status and I'm not able to get it back.

I already updated my Payment Details and I don't have any pending invoices.

I have opened a ticket 2 days ago but I still don't have a response.

Could someone please help me?

Best Regards,

Francisco Brito

[Angélica Luz · Accepted solution]

Hello @Francisco Brito,

Welcome to the Atlassian Community!

I saw that our customer advocates already answered the ticket and helped you in reactivating Jira Service Management.

If there is anything else we can do to help, please, let us know.

Kind regards,
Angélica

[Julián Armando Sansores Ruiz]

I'm facing the same problem here with my Jira Service Management instance is in a suspended status and I'm not able to get it back. i have only 3 users there, please i need your help. is really important. 

[Angélica Luz]

Hello @Julián Armando Sansores Ruiz

Welcome to the Atlassian Community!

I can see that you already created a ticket with our customer advocates and they are the best team to help you with this request since only they can reactivate your Jira Service Management subscription.

Here is the direct link to your tickets (one of them will be closed as duplicated):

- https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1577324

- https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1577215

Kind regards,
Angélica

[Ankush Mehandiratta]

Hello @Angélica Luz 

I have same issue. My Ticket ID is 1594034 can you please help me on it too.

Thanks

[Angélica Luz]

Hello @Ankush Mehandiratta, 

Welcome to the Atlassian Community!

Checking the ticket, I can see that our customer advocates already helped you and Jira is active again.

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[Alice Barros]

Olá @Angélica Luz estou enfrentando o mesmo problema de ativação o Jira Service Management. Consegue me orientar. 

Abri um ticket CA-1698834 

Obrigada,
Alice

[Angélica Luz]

Bom dia Alice,

Obrigada por entrar em contato com o Atlassian Community!

Verifiquei o ticket que você informou e nossos Customer Advocates já reativaram o Jira Service Management.

Atenciosamente,
Angélica