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Community resources
Community resources
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Jira Service Management
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Dear. I am creating an automation that after creating an incident certain fields autocomplete, I would like to know how to do this for a cascading field that is not shown in the list of options of t...
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Hello, we have an issue while getting limits on one rule and we decided to create multiple rules which should be triggered by one. We saw that there is an option to "Check to allow other rule actions...
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For my new project, I'm planning to make workflow like this. Are there any changes required? Jira Status Can Transit to TODO Work In Progress Work In Progress In review, Pe...
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Hello, suddenly one of our customers started seeing a message "you don't have access to any service projects" after login into the customer portal. The problem happens to only one customer. Re...
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Hi, does anybody know if we could filter Epics on Sprint`s Backlog board? (green frame). In my Jira configuration I can only filter tasks (filter by team). It could be very efficient if I could filte...
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How can I resend the link for customer to acitvate themselves to service-desk portal. Usually when ticket is logged for the first time they got invitation link to register to service portal. B...
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A company that uses JSM and require extremely high availability at all times are seeking clarification on how well JSM Cloud handles node failover. The documentation viewed to date https:/...
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Hi, According to this link https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/ it is possible for Insight...
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Hello, is there any chance that I can resend the satisfaction survey for customer? Best regards, Nataly
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Hi there, we have the problem that the file preview is always zoomed. On 27 inches, 4k and half size, the zoom is 170%. At full screen, same hardware at 348%. Is there a way to only ever get 100% ...
434 views 1 0 Deleted user September 1, 2021 -
Hello Community, We need a good reporting solution since Jira reporting and dashboard out of the box is very limited. I have tried a few apps from the atlassian marketplace like eazyBI, but they do ...
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When creating a task in the jira project, it is possible to specify the start date of the task execution. And how can I specify the start time of the task execution? This is necessary only for info...
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I have a workflow for off-boarding. I need to add another status as Closed and transition it from Resolved to closed. But I am unable to add the transition.
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We are exploring the Jira portal for our IT Service Desk and hope to have users directly logging support tickets via the portal. We want to use the Jira feature that suggests articles based on the co...
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We have a couple of users who find even default filters such as Created Recently are taking minutes to show. Dev tools show the issuetable POST - the actual JQL query - is pending for ...
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i'm brand new to jira. but if i have an internal request for an upgrade can the request kick off a series of other tickets? when that request comes in, the person doing to the upgrade need access to ...
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I'm setting up a new project in our JSM instance, and the client is asking for the Customer Request Type to be filtered. Kind of like how in the portal they're separated in groups, but in the Agent ...
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Hi there, We just ran the beta migration assistant for a trial run of our non-prod environment. A few little issues here and there, but nothing too problematic. In the logs, there were 3 queue...
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Using cron: 0 7 10 JAN,APR,JUL,OCT, * results in error: Checking the cron it is correct as this is the first month of every quarter::
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For example. Customer raises a issue ticket and that issue ticket also gets created on a software project? Or some how we can connect those tickets.
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Quando o cliente pesquisa por um artigo no Portal, o título aparece porém ao clicar aparece a mensagem: Sem acesso - não tem permissão para visualizar este portal. O contexto: Temos o portal web c...
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Hi, I'm having trouble removing tickets with the status of Closed from my JIRA queue filter. resolution = Unresolved AND status != Closed What am I doing wrong here? I understand tha...
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When I look up hierarchies for Jira, it is regarding epics/stories/tasks. Is there an organization hierarchical level? Example, Parent Company and Child Company? https://confluence.atlassian.com/con...
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Hi All, We are using rest/servicedeskapi/request API to create JIRA ticket. Now while creating the ticket by default issue creating as Incident, but we want it should create default as Problem in J...
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Hi all, is there a way to force the customer to fill the Service Management form in a given order. Like: the second field is only selectabel after the first one is selected, aso? Thanks in advance...
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