Clients' access to knowledge base

[amber]

Hello, 

My team is wanting to use Jira Service Management for a customer portal and knowledge base. However, we have three clients who all need their own articles and documentation to be private and exclusive to them. For example, Client A should not be able to access Client B's portal or knowledge base.

Is there a way to make the knowledge base categories exclusive to each client? 

Thank you! 

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @amber 

When you create your JSM project there is an option to link it to a specific space in Confluence. You can further also limit the articles using a label.

Go to Project Settings | Knowledge base to configure this.

I hope it helps.

Ravi