Jira Service Management

how to full fill all these conditions?

• cloud
• jira-service-management
• jira-service-management-cloud

I am using Free version about Jira Service Management. that is , 3 agent.   However I am preparing to upgrade 50 agent. But it is very hard to find how much it cost   Please teach me ...

• cloud
• jira-service-management
• jira-service-management-cloud

I've configured email integration in Opsgenie. If I manually send an email, an alert is created as expected, however if I create a forwarding rule in Outlook for a specific email, the forwarded...

• cloud
• email
• jira-service-management
• jira-service-management-cloud
• opsgenie

When navigating to this page: https://dealercell.atlassian.net/servicedesk/customer/portal/5/group/6create/71 the user receives this gateway timeout message:

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to use database resouces in the jira service mangement cloud?

• cloud
• jira-service-management
• jira-service-management-cloud

I have modified the workflow for all types. Some of my older issues will not allow me to use the transitions I have defined, but rather are giving me only the options from previous versions of the w...

• cloud
• jira-service-management
• jira-service-management-cloud
• workflow

Hi I’m trying to create a automation rule that automatically assign the organization name by the reporter domain when a customer creates a ticket, but I think my jira automation is missing something...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• rule

Hi.  I'm pretty new at this workflow stuff, so apologies for the noob question.   I've got a status WAITING FOR ASSIGNMENT and a transition called ASSIGN TO that moves to the status WAITIN...

• jira-service-management
• jira-service-management-server
• server
• workflow

Deal All,  I want to force the JSM portal user to enter some information just at the first login. is there a solution or feedback ?  Thx  

• cloud
• jira-service-management
• jira-service-management-cloud

For analysis purposes, we are generating several custom html-reports according to the issues.  So now we want to show the rendered HTML content within the comments or the descriptions. How...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone. How can I change my sender's name to a generic name for all email notifications?

• cloud
• email
• jira-service-management
• jira-service-management-cloud
• notification

We are a small company that want to start a service/support desk. If we provide the link to our service desk, and a customer uses it to open an issue, will that customer be able to see our other jira...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Support, my cloud have a problem with sharing. When i tried sent a letter to my cooworker, other people cannot connect to my cloud.  "Account vovaborisov@gmail.com has not acces to this ...

We have purchased Jira Service Management Cloud and wanted to know what training is available.   Cheers and thanks, Diego

• cloud
• jira-service-management
• jira-service-management-cloud

¿Cómo se podría autollenar la información repetitiva en una solicitud o requerimiento? Para ejemplificar se puede considerar algo como la imagen En el caso de resumen y descripción para que sol...

• cloud
• jira-service-management
• jira-service-management-cloud
• request

En un "Proyecto" -> "Configuración del proyecto" -> "Ajustes de satifación" solo permite editar la pregunta pero no los escritos debajo de las estrellas. ¿Cómo se puede hacer para cambiar ...

• cloud
• customer
• customer-satisfaction
• jira-service-management
• jira-service-management-cloud

Hi Jira Support, We have an issue and we need some clarifications: Currently we are using jira as our ticketing management system. And users are authenticating through their active directory ids. ...

• jira-service-management
• jira-service-management-server
• server

Hi all 👋, we're currently migrating our Jira Service Management Server to Cloud. I'm looking for a clean and easy solution for the user migration. I mean, without migration all my users (300+) into...

• cloud
• cloud-migration
• jira-service-management
• jira-service-management-cloud

I'm implementing a pre-boarding flow using JSM.   In the flow the automation creates a lot of sub-tasks and appoints them to different functions in the organization. Today the head of HR came...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear all,   I'm checking on the report section on JSM and noticed all bundle report is shown as summary data, SLA and etc. However, if I want to show all the data in the report to show what is...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear all,   Now we're starting to use JSM and we already assigned the service agent to receive the ticket and update. However, if I want to enforce every service agent need to use the MFA.&nbs...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi , I have ask about Jira aautomation rule based date? I want create automation by issue created time . So ı have already algorithm about this automation . My algorithm is ;   When Issue Cre...

• cloud
• jira-service-management
• jira-service-management-cloud

How to assign issue to a group or assignee and send an email notification when ticket is created ?

• cloud
• jira-service-management
• jira-service-management-cloud

Customers are not receiving an email invitation when I add them as a customer. Notes: The "Customer Invited" email notification IS turned on.  All other notifications are sent successfully.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi We are offering support in multiple languages. I am trying to build up multiple queues based on language. For instance for our anonomous users it would be nice to build queues based on request la...

• cloud
• jira-service-management
• jira-service-management-cloud