Incoming Mail not creating issue with message

My Mail handler is returning this message "Creating issue" when I test mail handler but the issue is not creating on JIRA project.

The user specified for default reported has the permissions, I have confirmed.

I have followed everything from documentation in my incoming mail setting not sure what is missing.

Screenshot 2021-10-27 at 06-17-22 Create a new issue from each email message - Scope Technologies.png

1 answer

1 vote

Jira Service Management has its own email handler. This looks like you're using the standard Jira email handler.

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I have followed according the doc and it used to work before. It stopped working few days back and I can't see any logs as well.

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Like • Marjorie likes this

Can you show me where you're grabbing logs from?

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Like • Marjorie likes this

CLOUD

STANDARD