Block issues or Auto-Delete issues auto-generated from Support email address

[Sam H]

I have setup JIRA SM to automatically create tickets when received by our Customer Support email (i.e., support@123.com). Some emails are emails from humans, some emails are auto-generated alerts from servers. I would like to block or filter the auto-generated alerts from displaying in JIRA SM, since we receive many per day and we only want to triage human-generated emails.

In Automation in JIRA SM, I have created rules. In the following, I want to delete any issue created from the email alert@abc.com. 

When: Issue created

If: Compare two values. Checks if: {{reporter.emailAddress}} equals "alert@abc.com"

Then: Permanently remove this issue.

I have created this rule for 56 different email addresses/reporters, but I am still seeing issues with this rule being generated in JIRA SM (and not being automatically deleted). I have also tried {{issue.initiator.emailAddress}} in the Advance Compare condition statement.

I am the JIRA site admin. Any input would be helpful. Thanks.

[Mikael Sandberg · Accepted solution]

Hi @Sam H,

Welcome to Atlassian Community!

Instead of using automation to "block" specific emails from creating requests, I would recommend that you take a look at the blocklist feature, which allows you to block specific emails.   

[Sam H]

Works great, thanks for the tip :)