Ways to detect duplicates in a long text field?

[Tyler Stephens]

I have a long text field where a user will enter multiple people's names. Is there a way when a ticket is submitted that the system will parse the text field for matching names? RegEx comes to mind to me, but I cannot think of a way to parse a text field.

[Ivan Lima]

Hi @Tyler Stephens. Yes, there is a way. Assuming you're familiar with Automation for Jira In Jira Service Management cloud, you can look at Advanced compare conditions. You can also use regular expressions if you need a more complex comparison.

There are other ways of achieving something similar using Automation for Jira, but this option should get you started. You might be familiar with that, but If you want a refresh about automation before jumping to the implementation, see Automation: Basics & Key concepts.