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Community resources
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Jira Service Management
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Hi, i have a interesting case where i try to hide a Field based on Group membership. It is very important that the field is only shown to People of a certain group over a number of different Projec...
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When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email. But instead of getting the reporters name, I get a...
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Is it possible to create a new status with a customized notification and add it to a workflow? We are looking at the possibility of using Jira Service Management Standard and over 50% of our efforts...
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I have a user developer who is building an integration with one of our other tools. They are using the API integration and are able to submit alerts which work and we have configured a Jira Service M...
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Hi everyone We're trying to get a better user experience for the people that reports issues or request by dynamic forms Is there any way to add suggestions to the title of the issue/request to orie...
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Hello! I would like to create cascading filters having asset types "PCs" (sub types are Laptop, POS PCs, Terminal, Workstation) and "Servers" (Server, NAS etc.). So while creating new asset object a...
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Our team recently found that one of our tools does precisely what we use the Jira Service Desk for and were wanting to remove it from our arsenal. However, we want to keep the data associated w...
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Hey I want to use the addin to create the approval mails for service request with approval and so far the trigger is done, but the context in the actual email I just can't seem to find the correct l...
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Hi there, I tried to set up an automation that should do the following: When a certain status is entered - - if the issue is of a certain issue type - and the values of field A and field B are th...
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Hi All, I receive a notification email from a live chat service for IT Support which creates an Issue in JIRA SM as expected. The body of Email ( Issue Description) contains a Email address...
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We have a requirement where in we are building a custom UI element where we need attachment link. So we abstracting the Attachment URL via an API from Jira Service Desk. But when clicked on that URL ...
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Hi there I want to create a rule that cleares the Organization field if the reporter is sending from a certain domain. I have tried a few variations but nothing works. Can you please give me so...
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デフォルトで用意されている課題タイプ「[システム] インシデント」のトランジションについてです。（リクエストタイプは 「システムの問題をレポート」） カスタマーより、このステータスがオープンから変更できないとの連絡を受けました。 トランジション（オープン ⇒ 進行中や完了など）権限をカスタマーに割り当てる必要があると考えているのですが、設定はどこで行えるのでしょうか。  ...
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What is the difference between accepted and closed status of user story?
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Hi, Can anyone please help in order to track the user details? Here is what I'm looking for. Stand-alone Vs O365 1. Number of users logged in using Stand-alone access? 2. Number of users...
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Hi, is it possible to rename the "learn more about" title? I cant change it with the look and feel customise option in the portal. But I would like to rename the section in: knowled...
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Hi There, I would like to assign a role to customers in service management. For instance, some customers might be assigned a role of "Patients" and others customers "Clinicians", etc.&nb...
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We have a multiple organizations created. An organization1 is being selected by default even after customer is added to organization2. Customer is not added in multiple organization groups but after ...
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Can we use tis to track SLA based on working hour?
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I would like to put 10 canned response emails on my Jira Board for my team to easily pull the content into an email. Can this be done? If so can you please advise,
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Hi Community, I had changed my JIRA SM cloud URL today and post that when I go to JIRA Project Settings-> Automation, I am getting the below error: I am doing some PoC with a...
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Hi team, I worked on the below automation rules. I received the email as per the rule, however my station did automatically transitioned to close, where do I need to work on? I have attached ...
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Hi all, I would like to restrict the reports page so that only certain team members can access and see the report. I don't think this page should be visible for the whole team and everyone should se...
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Does Jira Cloud/OpsGenie offer SMS alerts for critical issues/major outages that impact a lot of people? I found this article below, but what subscription of Cloud and OpsGenie do organizations need ...
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Is it somehow possible for one external user (with one email address, no access to Jira Software, only to Service Management via Portal) to be under two or more Organizations? Thanks
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Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |