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Jira Service Management
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The documentation was hosted at https://documentation.mindville.com/ but sadly it is no longer available. I tried contacting Jira Support with this issue, they directed me to this place, ...
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How can I get in touch with a customer success rep or account manager for Atlassian?
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Why is the "Scheduled" automation trigger not available in the Jira Service Management server/data version? It appears to be only available in the cloud version. Are there plans to make this availabl...
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Hello, About a month ago we decided not to renew our support & maintenance plan for JSD because we were moving to the cloud version. We received an email from Atlassian about th...
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hello, when we create a ticket and need to assign it to another group actually we only have the solution to create a child process and after closed the child process manually close the father ticket...
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Hi, our app is used in three languages (English, German and Albanian). We work since the beginning with Jira Service Desk but we now wanted to also use the Knowledge Base. Unfortunately there is no A...
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Good Day All Looking for some assistance with the following; I think I have found a work around but have run into a few problems and hoping you can help. Objective Any Jira cus...
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...age The same web panel is shown on each screen. Web panel loads properly on the 1st and 3rd screen but fails at the 2nd screen. public class ContextProviderServiceDesk implements C...
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Dear Jira community, we're categorizing our issues in JSM using an Insight custom field that points to an ObjectType called "Category". Besides a label these objects have a "Project" attribute calle...
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Hi! I'm working on a project where I have a screen with custom date fields, I would like to use a validator using the jira expression to compare this field to the calendar date. I tried with this c...
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Hello, how can I automate a certain request type to go to canceled. First I added When: Issue created, thann I used comparing two values and set first value to {{issue.Request Type.requestType.n...
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When i am trying to send replies to customer i get the following error in the Message Logs. You can't edit the request type because the issue type it's based on was removed. To restore the request...
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I configure my Outgoing mail with Gmail and when i go to send a test email I get this: An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSen...
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Hi Team I am trying to get columns for "Time to first response" and "Time to resolution" in "My Defaults" columns but can only see them under "Filters". Can someone please tell me how to mov...
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We have developed an app in Angular and want to integrate with service desk. How can we carry over the logged in user to service desk? I've seen some replies about using SSO, LDAM, etc...
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Necesito utilizar un case para configurar diferentes casos
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Hi all, I've set up a Team member in our Service Desk so he can work tickets, and I've set him up in Tempo. The problem seems to be that I'm not sure how to connect his Jira user profile to his Temp...
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Requirements for ticketing system: Ability to create SLA calendar with KPI for tasks and reports for them; Auto-replier based on specific rules (e.g. thank you for your email. we'll get back to y...
437 views 3 0 Deleted user September 6, 2021 -
Hi, I would like to make an integration between JIRA Service management cloud version 8.16.1 and MS SQL DB server to push data like issues and projects from JIRA to be saved...
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All front-end and admin pages stay empty. Restarting Jira does not resolve the issue. The following messages appear in the logs: Failed to run performUpgradesUnsafe tasks from factory com.a...
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Hi when raising a JIRA to a client via the JIRA service management section does anyone have some clear guidelines how to do this? Is there a way to alert specific users under an organisation and not...
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Hello, in the last weeks it sometimes happens that requesters do not receive our answers via the ticket system by mail. We cannot recognize any regularity in this. Both new and existing customers are...
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hello. We are implementing a Service Desk Project with a Knowledge Base that should be available in German and English. We are aware that Confluence, does not support multilingual content, so...
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I have already created one workflow which is valid for all my issue types. What I need to do is create a new workflow which has separate fields for my change management process and I am struggling t...
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In terms of customer satisfaction we had to enable the customer notification for Request resolved. Such notification however overwrites the automation set for Request resolved. This is not suitable...
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