Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Currently there are 4 Pipeline tools in JSM. Bitbucket, Jenkins, CircleCI and Octopus deploy, do we know if there will be more pipelines being introduced such as Azure Devops soon?
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How to configure where eg. bad requests to the insight API are logged? Is it even possible, I can't find anything about this topic.
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Hello, I have users imported through CSV Format from Azure to Jira Insight Cloud. But I am struggling to link them with Jira Users. Can you please help me how to link them? An...
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Hey, We are setting up the Jira Service Desk project, and on the process to implement SAML from Azure ad. As a org and site admin, I cannot find Directory > User provisioning.&nb...
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Hello, We have a team based in US and EU time zones, and dedicated support engineers (both in USA and in EU). We are currently testing Jira Service Management for our Helpdesk team. I would like t...
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Hi, We've started using JIRA Service Management on the Cloud, Free plan as we're a very small team and have to watch the pennies. It's working out well except for one element. Apologies ...
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Hello, i updated jira this weekend and also updated our Service Desk. I moved from the last ServiceDesk Version to the new Service Management 4.20.1. The problem is now, that i cannot answer any Tic...
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I wan to convert request of Service Desk to page of Confluence. This way help me quickly increase new knowledge and case study for my company.
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Hi all Wondering if there is a way to add additional context boxes (more drop downs): Would love to be able to add more dropdowns (not more values into existing drop downs). Thanks
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Hey everybody! We have a setting that Atlassian migration doesn't cover in my opinion, so I hope you can help here. Currently we are using Jira Server and have some projects to migrate (Service Des...
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I have 8 servicedesk projects. 7 of those projects go directly to the raise a request page when you select them from the home page. one project shows a page with one confluence link and the button "...
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Hello Atlassian Community, Just a reference, my query is the total opposite of what was inquired in this article: https://community.atlassian.com/t5/Jira-Service-Management/Breached-SLA-Report/qa...
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Hi, we are planning to have an integration between Elastic Search and Jira Service Management so that it will automatically create the tickets. Please confirm the steps on how to find out the APIs th...
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Is Jira Service Management complied with the federal government CMMC standard? Thanks
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Hi everyone, I have setup separate workflows that have 2 step approval steps. One for service requests and another for change management. I would like to the do the following in each case: 1...
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I would like to co manage a client Jira Service Management environment. Is there a way that I can do that? This mean, I will be responsible for the billing and bill a client according to ...
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Hello, we were having an issue with the satisfaction survey not being sent by mail. After looking into it, we noticed that our issues with the status category "done" were not interpreted as resolved...
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Hi all Hope you well? I wonder if anyone in this amazing Atlassian community had worked on Jira integration with Salesforce/FinancialForce PSA with the Integration Hub Connector ... It has a very l...
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I want to set extended timeline up to 3 days (Like standard issues take 24h, if more than 24h than 48h and if more than 48h than 72h) in my SLAs. How do I do that? Also, is there a way to separately...
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An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail [BMXPR01CA0015.INDPRD01.PR...
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Hallo liebe Community, ich möchte, dass unsere externen Dienstleister als Agenten in unserem JSM Support Team angelegt sind, damit sie direkt in Jira Vorgänge bearbeiten können. Wichtig ist dabei, d...
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Hi, I have a JSM project, let's call it parent, from which we clone issues into two different projects, design and production. Not all issues get cloned into both projects. In other words, some issu...
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Hi, I am able to create public dashboards no problem. Also, I've made sure that the filters that feed the dashboard are listed as public as well. However, when an external user accesses the link, the...
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En las colas hay campos por los que no se puede ordenar como "Request Type" Por otro lado hay campos como "Clave" que al pasar el mouse sobre el campo sirve para ordenar de forma ascendente o de...
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179.520271] cloud-init[3003]: fatal: [localhost]: FAILED! => {"changed": false, "dest": "/opt/atlassian/tmp/servicedesk.8.20.1.tar.gz", "elapsed": 0, "msg": "Request failed", "response": "HTTP Err...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |